Kleva Tech, Inc.

Kleva Tech, Inc. (marketed simply as Kleva) is a Latin America-focused financial technology company that builds AI-powered debt collection software for banks, lenders, fintechs, insurers and other credit issuers. Its platform deploys conversational AI agents that contact borrowers by phone, WhatsApp, SMS and email, understand each customer's situation, negotiate payment, and carry context across every channel so that a debtor never has to repeat information. The company positions itself not as yet another collections tool but as an "AI workforce for the financial industry of Latin America," starting with collections and expanding toward dispute resolution, fraud prevention and broader financial roles. Kleva's core pitch is that traditional collections are fragmented: a customer may promise to pay on a call, say they cannot pay on WhatsApp, receive a debt notice by email and a payment link by SMS, with none of those channels aware of the others. Kleva replaces that with a single AI agent that speaks across voice, WhatsApp, SMS and email with unified context. The company markets outcomes around collecting more while spending less, and emphasizes a more human, scalable approach than legacy methods. The company operates actively in seven Latin American countries and publishes industry- and country-specific collections guides covering Mexico, Colombia, Argentina and Peru across segments such as banks, fintechs, insurers, retailers with their own credit, telecom companies, and microfinance institutions and cooperatives. It also states that it is ISO 27001 certified, signaling a security and compliance posture aimed at regulated financial institutions. Kleva is led by co-founders Ed Escobar (CEO) and Juan Martin Pagella (COO), supported by a team spanning AI engineering, voice AI, product, onboarding and customer success, sales and growth, finance and administration, and UI/UX design. The company is privately held and its public presence centers on its website, product demos and a blog focused on AI, debt collection and financial innovation in Latin America.

Kleva Tech, Inc. emerged as a Latin America-focused financial technology venture built around the idea that debt collection — one of the hardest and most operationally intensive roles in banking — could be transformed by conversational AI. The company's public materials describe its mission as building "the AI workforce for the financial industry of Latin America," explicitly stating that it is not building just another collections tool. Its first focus is collections, with a stated roadmap that moves from perfecting collections today, to dispute resolution and fraud prevention next, and eventually to full-service AI agents for every financial role. The founding team is led by Ed Escobar, CEO and co-founder, and Juan Martin Pagella, COO and co-founder. The company has assembled a multidisciplinary team spanning AI engineering, voice AI, software architecture, DevOps, product, UI/UX, onboarding and customer success, sales and growth, and finance and administration — a structure consistent with a venture-stage B2B software company selling into regulated financial institutions. Kleva's product addresses a specific operational failure it describes on its website: disconnected channels. In the traditional setup, a customer might promise to pay during a phone call, claim inability to pay on WhatsApp, receive a debt notice by email and a payment link by SMS — and none of those channels knows what the others said. Kleva's answer is a single AI agent that operates across voice, WhatsApp, SMS and email with shared context, so the customer never repeats information and each conversation builds on the previous one. The company markets this as collecting more while spending less, and as a more human and scalable alternative to legacy methods. Commercially, Kleva targets banks, lenders, fintechs, insurers and other credit issuers, and states that these institutions trust it. It reports operating actively in seven Latin American countries and publishes 24 industry-and-country-specific collections guides covering Mexico, Colombia, Argentina and Peru across segments including banks, fintechs, insurers, retailers with their own credit, telecom companies, and microfinance institutions and cooperatives. It also states that it is ISO 27001 certified, a signal aimed at the security and compliance requirements of regulated financial institutions. The company maintains a blog focused on AI, debt collection and financial innovation in Latin America, with articles authored by CEO Ed Escobar on topics such as predicting broken payment promises with machine learning, rollback indices in credit portfolios, provisioning for uncollectible accounts in retail, and checklists for hiring conversational AI for collections. These materials position Kleva as both a software vendor and a source of operational and regulatory guidance for collections leaders across the region. The company is privately held, and its public presence centers on its website, product demos and thought-leadership content.

• Kleva Tech, Inc. is founded and led by co-founders Ed Escobar (CEO) and Juan Martin Pagella (COO).

• Kleva launches AI collections agents operating across voice, WhatsApp, SMS and email with unified context.

• Kleva states it is ISO 27001 certified.

• Kleva reports active operations in seven Latin American countries.

• Kleva publishes 24 industry-and-country-specific collections guides covering Mexico, Colombia, Argentina and Peru.

AI workforce for the financial industry of Latin America, starting with more effective, more human and more scalable debt collection than traditional methods.

• AI voice agents for debt collection

  Conversational AI agents that call customers by phone, understand their situation and negotiate payment.

• WhatsApp collections agents

  AI agents that engage customers on WhatsApp as part of the omnichannel collections flow.

• SMS collections agents

  AI agents that send payment links and reminders by SMS.

• Email collections agents

  AI agents that inform customers of debt by email within the unified context.

• Omnichannel collections platform

  A single AI agent with shared context across voice, WhatsApp, SMS and email so customers never repeat information.

1. 1Kleva — Cobranzas con IA para bancos y prestamistas de Latinoaméricakleva.co
2. 2Nosotros | Klevakleva.co
3. 3Blog | Klevakleva.co
4. 4Cobranza con IA por industria y país | Klevakleva.co
5. 5Kleva Tech, Inc. — Wikidatawikidata.org