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KJKP Vodovod i kanalizacija Sarajevo

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KJKP Vodovod i kanalizacija Sarajevo is the public water utility responsible for water supply, sewerage and wastewater treatment in Sarajevo, Bosnia and Herzegovina.

Last updated September 26, 2026

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Overview

KJKP Vodovod i kanalizacija Sarajevo (often abbreviated as VIKSA) is a publicly owned utility company based in Sarajevo, Bosnia and Herzegovina. It operates the water supply, sewerage and wastewater treatment systems for the city of Sarajevo and parts of Sarajevo Canton. The company is registered as a limited liability company (d.o.o.) and is classified as a public utility. Its official website, viksa.ba, provides customer services such as fault reporting, water meter reading submission, bill complaints and electronic billing. The company also operates customer service centres and cash desks where customers can pay water, sewerage and wastewater treatment bills without commission. As a public utility, it is subject to regulations on personal data protection and cannot disclose customer information without reliable identity verification. The utility regularly performs maintenance work on the water supply network, which can lead to temporary service interruptions in various streets of Sarajevo. The company is a key infrastructure provider for the Sarajevo region, ensuring access to safe drinking water and proper sanitation for residents and businesses.

History

KJKP Vodovod i kanalizacija Sarajevo is a public utility company established to manage the water supply and wastewater systems of Sarajevo, Bosnia and Herzegovina. While the exact founding date is not provided in the available evidence, the company has operated as a limited liability company (d.o.o.) under public ownership. It is known by the abbreviation VIKSA and maintains an official website at viksa.ba. The utility provides essential services including water supply, sewerage, and wastewater treatment to the city of Sarajevo and surrounding areas. Over the years, it has developed customer service infrastructure such as call centres, online fault reporting, meter reading submission, and electronic billing. The company operates multiple customer service centres and cash desks in Sarajevo, including at Envera Šehovića 14, Dobrinjske bolnice 15, and Jaroslava Černija 8. It regularly performs maintenance on the water network, which sometimes results in temporary supply interruptions. As a public utility, it must comply with data protection laws and cannot disclose customer information without proper identity verification. The company continues to serve the Sarajevo region as a key provider of water and sanitation services.

Products and positioning

Public utility providing essential water and sanitation services to Sarajevo.

  • Water supply

    Supply of drinking water to residential, commercial and institutional customers in Sarajevo.

  • Sewerage

    Collection and transport of wastewater through the sewer network.

  • Wastewater treatment

    Treatment of wastewater before discharge into the environment.

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