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HomeServe/Controversies

HomeServe controversies

Controversies tied to this brand in public sources. A listing is not a finding of fault.

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  1. 2014Financial Conduct Authority mis-selling penalty
  2. 2012Ofcom penalty for silent and abandoned calls

  1. 2014

    Financial Conduct Authority mis-selling penalty

    The FCA found that HomeServe’s UK business had breached regulatory principles during 2008–2011, particularly in relation to the sale of policies. HomeServe suspended UK sales from October 2011 to January 2012 for staff retraining and was fined £30,647,400 in 2014.

    Source

  2. 2012

    Ofcom penalty for silent and abandoned calls

    Ofcom fined HomeServe £750,000 over silent and abandoned calls made to prospective customers in February and March 2011. The company later ceased the cold-calling practice described in the criticism.

    Source