CrisisLink
CrisisLink is a Northern Virginia nonprofit that provides round-the-clock mental-health and suicide-prevention crisis support.
Last updated August 26, 2026
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Overview
CrisisLink is a nonprofit crisis-support organization based in Arlington, Virginia. Its principal service is a 24-hour mental-health and suicide-prevention hotline serving people experiencing emotional distress, suicidal thoughts, relationship difficulties, substance-related concerns, and other urgent personal crises. The organization relies substantially on trained volunteers to answer calls and is reported to handle more than 20,000 calls annually. The service began in 1969 in a church basement under the name Arlington Hotline. Its early work focused on telephone support for teenagers dealing with drug-related issues and relationship problems. As its geographic remit broadened, the organization adopted the name Northern Virginia Hotline. In 1999, it became CrisisLink, a name intended to describe a broader crisis-intervention role rather than a single locality or issue. CrisisLink has also operated during community emergencies. Following the September 11, 2001 attacks, it established a response center at Virginia Hospital Center-Arlington and handled approximately 6,000 calls concerning possible victims over a 48-hour period. This episode illustrated the organization's ability to expand beyond routine hotline operations during a large-scale public crisis. In 2003, CrisisLink received the National Crisis Center Excellence Award from the American Association of Suicidology. The award recognized its work as a crisis center and placed the organization within the professional network of suicide-prevention and crisis-response providers. CrisisLink is also identified as part of the National Suicide Prevention Lifeline, linking its local service to a wider United States suicide-prevention system. In August 2014, CrisisLink announced a merger with Psychiatric Rehabilitation Services, another mental-health nonprofit in the Arlington area. The transaction reflected a move toward combining crisis intervention with broader behavioral-health and psychiatric-rehabilitation capabilities. Public reference material supplied for this entry does not provide the post-merger legal structure, current leadership, detailed funding information, or a current official website. Accordingly, CrisisLink is best described here as a nonprofit mental-health service brand and crisis-support organization rather than a commercial consumer brand.
History
CrisisLink traces its origins to 1969, when a telephone crisis service was established in a church basement in Arlington, Virginia. The original Arlington Hotline was created to provide immediate support to callers, particularly teenagers facing drug-related and relationship problems. Rather than functioning as a conventional medical provider, the service offered a direct listening and referral channel for people who needed help outside ordinary office hours. As the organization developed a broader regional role, it was renamed the Northern Virginia Hotline. The change reflected an expanding service area and a remit that extended beyond the issues associated with its first years. In 1999, the hotline adopted the name CrisisLink. The new name emphasized connection during emergencies and positioned the organization as a more general crisis-intervention service. A major test came after the September 11, 2001 terrorist attacks. CrisisLink created a temporary response center at Virginia Hospital Center-Arlington and managed approximately 6,000 calls about possible victims during a 48-hour period. The response demonstrated how an established local hotline could be used as part of a broader community emergency-support effort. In 2003, the organization received the National Crisis Center Excellence Award from the American Association of Suicidology. This recognition acknowledged CrisisLink's crisis-center operations and its role in suicide-prevention work. The organization subsequently became associated with the National Suicide Prevention Lifeline, connecting its local telephone service with a national suicide-prevention network. CrisisLink announced in August 2014 that it would merge with Psychiatric Rehabilitation Services, an Arlington-area nonprofit focused on mental-health support and psychiatric rehabilitation. The merger represented an organizational effort to bring crisis response and longer-term behavioral-health services into a more integrated nonprofit structure. Available reference material identifies CrisisLink as a 24-hour service that handles more than 20,000 calls each year, with many calls answered by trained volunteers. It does not provide reliable details about the organization's current legal name, leadership, funding, current service numbers, or post-merger operating arrangements. Those details are therefore not included as established facts in this dossier.
- 2014
Merger announced with Psychiatric Rehabilitation Services
[1]CrisisLink announces a merger with another Arlington-area mental-health nonprofit.
- 2003
National Crisis Center Excellence Award
[1]The American Association of Suicidology gives CrisisLink its National Crisis Center Excellence Award.
- 2001
Emergency response after the September 11 attacks
[1]CrisisLink opens a response center at Virginia Hospital Center-Arlington and handles approximately 6,000 calls concerning potential victims within 48 hours.
- 1999
The organization adopts the CrisisLink name
[1]The former Northern Virginia Hotline changes its name to CrisisLink.
- 1969
Arlington Hotline is established
[1]A telephone crisis service begins in a church basement in Arlington, Virginia, initially addressing teen drug and relationship concerns.
Products and positioning
A community-based, volunteer-supported crisis intervention service connecting people in Northern Virginia with immediate mental-health and suicide-prevention assistance.
Crisis intervention · 1969
CrisisLink 24-hour hotline
A round-the-clock telephone service for people experiencing mental-health emergencies, suicidal thoughts, emotional distress, relationship problems, substance-related concerns, or other urgent personal difficulties. Calls are substantially handled by trained volunteers, with the service operating as a community crisis-support and referral resource rather than as a conventional commercial product.
Community emergency support · 2001
Emergency crisis response
CrisisLink's capacity to establish or support temporary crisis-response operations during major incidents. After the September 11 attacks, the organization operated a response center at Virginia Hospital Center-Arlington and managed a large volume of calls concerning possible victims.
Brand decisions
2014
Merge with Psychiatric Rehabilitation ServicesM&ABackground
CrisisLink and Psychiatric Rehabilitation Services were both Arlington-area mental-health nonprofits.
Action taken
CrisisLink announced a merger with Psychiatric Rehabilitation Services.
Aftermath
The available reference does not specify the resulting legal structure, leadership, or detailed operational consequences.
1999
Rename the Northern Virginia Hotline as CrisisLinkStrategyBackground
The hotline had grown from its original Arlington identity and was serving a broader range of crisis and mental-health concerns.
Action taken
The organization changed its name to CrisisLink.
Aftermath
The new name became the organization's public identity as it developed its crisis-intervention and suicide-prevention role.
Sources1 sources
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