Conduent

Conduent is a business services and technology company headquartered in Florham Park, New Jersey. It operates at the intersection of business-process outsourcing, public-sector administration, customer experience, payment processing, and transportation technology. Its services are designed to manage large volumes of routine but consequential transactions between organizations and the people they serve. These activities include medical billing, patient and customer support, public-benefit administration, prepaid government-benefit cards, Medicaid screening, electronic tolling, and automated public-transport fare collection. The company was created through the separation of Xerox's Business Services operations from Xerox. The planned separation was announced in June 2016, after Xerox had decided to divide its business into separate document-technology and services companies. Xerox announced the new company's name, Conduent, in October 2016. The name was presented as a coined term associated with the company's role in managing transactional relationships between clients and their constituents. Conduent formally began operating as an independent company on January 3, 2017. The business inherited capabilities and operations associated with Xerox Business Services and, indirectly, Affiliated Computer Services, a services company Xerox had acquired in 2010. This heritage gave Conduent a broad portfolio spanning commercial clients, government agencies, healthcare organizations, and transportation authorities. Rather than primarily selling consumer products, Conduent typically provides infrastructure, software, managed services, and operational personnel under contractual relationships. Its work is often embedded in systems that end users encounter indirectly, such as benefit payments, medical administration, customer-care channels, toll roads, and transit ticketing. Conduent's public-sector work is a significant part of its identity. Government-related offerings include eligibility and administrative services, payment programs, constituent support, and transportation-payment systems. In Australia, the company was selected in 2023 for a long-term contract to operate and modernize Victoria's Myki public-transport ticketing system. The planned modernization includes support for payments through mobile phones, payment cards, and smart watches, in addition to existing ticketing functions. The company has also changed its portfolio since becoming independent. In 2019, it sold certain customer-care contracts to Skyview Capital; those operations became part of Continuum Global Solutions. Leadership changed in 2020 when Clifford Skelton, previously interim chief executive, was appointed CEO. Harsha V. Agadi succeeded Skelton as chief executive in January 2026, according to the supplied reference material. Conduent's activities place it in sectors where reliability, privacy, regulatory compliance, and continuity of service are especially important. Its scale and access to sensitive information have also created reputational and compliance risks. In 2021, it reached a settlement with the United States Department of Labor concerning allegations of discriminatory hiring practices during 2013–2015 under the predecessor Xerox Commercial Solutions operation. Separately, the company disclosed a cyberattack in which an unauthorized actor accessed systems between October 2024 and January 2025. Reports later indicated that the incident affected more than 10 million people initially and potentially more than 26 million people, including individuals whose names, Social Security numbers, and medical information were exposed. These events underscore the operational and governance responsibilities associated with Conduent's role as a processor of government, healthcare, employee, and consumer data. The supplied reference describes Conduent as operating across 24 countries with more than 54,000 employees as of 2026. Its present positioning is therefore that of a global, contract-based provider of mission-critical business and public-service operations, combining technology platforms with managed services rather than a conventional consumer-facing brand.

Conduent's history is rooted in the business-services operations of Xerox and in the earlier development of Affiliated Computer Services, or ACS. Xerox acquired ACS in 2010, bringing a large services business into the Xerox organization. ACS's activities included outsourced administrative, customer-care, information-processing, and public-sector services. These capabilities later became part of the business-services division that Xerox separated into Conduent. On June 5, 2016, Xerox announced that it intended to spin off its Xerox Business Services division as a separate corporation. The proposed transaction reflected Xerox's decision to create two more focused businesses: one centered on document technology and related products, and another centered on services and transaction processing. The future company's operations were broadly understood to be continuous with the business-services activities developed through Xerox and ACS. Xerox announced the name Conduent on October 6, 2016. The company described the name as a coined word intended to convey expertise in managing transactional relationships between clients and their constituents. The naming decision established a distinct corporate identity before the legal and operational separation was completed. Conduent formally began operating as an independent company on January 3, 2017. Its inherited portfolio covered commercial and government services, healthcare administration, customer support, public-benefit processing, transportation payments, tolling, and other technology-enabled operations. The company did not primarily compete as a consumer-product brand; instead, it operated behind the scenes through long-term contracts, managed-service arrangements, software platforms, and transaction-processing infrastructure. The separation also brought a new ownership and governance structure. At the end of the first quarter of 2017, investor Carl Icahn held a 9.7 percent stake in the company. The supplied source does not establish that he founded or controlled Conduent, so he is best understood as a significant historical shareholder rather than the company's founder. Conduent subsequently adjusted its portfolio. In February 2019, it sold some customer-care contracts to Skyview Capital. Those operations became the basis of Continuum Global Solutions LLC, reducing the scope of Conduent's customer-care activities while allowing the company to continue concentrating on technology-enabled business and public-sector services. Leadership changed in 2020. Clifford Skelton had served as interim chief executive for seven months before being appointed CEO in February. He remained a member of the board. In January 2026, Harsha V. Agadi succeeded Skelton as chief executive, marking another transition in the company's post-spin-off period. Conduent's history has also included compliance and cybersecurity challenges. In May 2021, it settled with the United States Department of Labor over allegations of discrimination in hiring during 2013–2015 under the predecessor Xerox Commercial Solutions operation. Conduent agreed to pay $395,000 to 1,624 applicants identified as Black, Asian, Native Hawaiian, and Pacific Islander. Although the conduct concerned an earlier operation and period, the matter became part of Conduent's corporate record because the company resolved the allegations. The company's role in public infrastructure expanded through its 2023 selection by the Victorian State Government to operate and modernize the Myki public-transport ticketing system. The announced contract was intended to run for 15 years from December 1, 2023, and included plans to support payment through phones, bank cards, and smart watches as part of the modernization of the existing system. Between October 2024 and January 2025, a malicious actor accessed Conduent systems and removed personal information. The company discovered and mitigated the incident in January 2025. Notifications to affected consumers began in October 2025, according to the supplied reference. Initial reporting described more than 10 million affected people, while reports in February 2026 indicated that the number could exceed 26 million. The incident highlighted the sensitivity of Conduent's role in handling healthcare, government, identification, and benefits-related data. As described in the supplied reference, Conduent operates in 24 countries and has more than 54,000 employees as of 2026. Its historical development therefore represents a transition from a Xerox division into a standalone, multinational provider of managed services and digital transaction platforms for governments, enterprises, healthcare organizations, and transportation systems.

• 2026

  Harsha V. Agadi becomes CEO

  [1]Conduenten.wikipedia.org

  Agadi succeeded Clifford Skelton as chief executive.

• 2025

  Cybersecurity incident is discovered and mitigated

  [1]Conduenten.wikipedia.org

  Conduent identified unauthorized access that had occurred between October 2024 and January 2025 and began addressing the incident.

• 2023

  Victoria awards Myki ticketing contract

  [1]Conduenten.wikipedia.org

  Victoria announced a long-term agreement for Conduent to operate and modernize the Myki public-transport ticketing system.

• 2021

  Department of Labor hiring-discrimination settlement

  [1]Conduenten.wikipedia.org

  Conduent agreed to a settlement concerning allegations tied to hiring practices during the predecessor operation's 2013–2015 period.

• 2020

  Clifford Skelton becomes CEO

  [1]Conduenten.wikipedia.org

  Skelton moved from interim chief executive to the permanent CEO role.

• 2019

  Customer-care contract portfolio is sold

  [1]Conduenten.wikipedia.org

  Conduent sold certain customer-care contracts to Skyview Capital, contributing to the formation of Continuum Global Solutions.

• 2017

  Conduent becomes an independent company

  [1]Conduenten.wikipedia.org

  Conduent formally began operations following its separation from Xerox.

• 2016

  Xerox announces the planned separation of Business Services

  [1]Conduenten.wikipedia.org

  Xerox announced that its Business Services division would be separated into an independent company.

• 2016

  The Conduent name is announced

  [1]Conduenten.wikipedia.org

  Xerox announced Conduent as the name of the future standalone business-services company.

• 2010

  Xerox acquires Affiliated Computer Services

  [1]Conduenten.wikipedia.org

  The acquisition brought ACS's business-services capabilities into Xerox and created an important part of the operational heritage later associated with Conduent.

A global business-services and public-sector technology provider focused on managing high-volume, regulated, and mission-critical transactions for enterprises, governments, healthcare organizations, and transportation authorities.

• Healthcare services

  Healthcare billing and patient support

  Conduent provides administrative services associated with medical billing, patient support, and healthcare transactions. These services are intended to help healthcare organizations process claims, communicate with patients, and manage operational workflows. The offering is primarily delivered as a managed business service rather than as a consumer-facing healthcare product.

• Government services

  Government benefits administration and prepaid cards

  The company supports government programs through eligibility-related administration, Medicaid screening, and processing for prepaid cards used to distribute benefits such as welfare, Social Security, and food assistance. These systems combine transaction processing, constituent support, and program administration.

• Transportation technology

  Automatic fare collection

  Conduent develops and operates systems that collect and process payments for public transportation. Such systems may include fare media, account management, validators, transaction processing, and customer-support functions. The offering is generally procured by transit authorities and deployed as part of public infrastructure.

• Transportation technology

  Electronic toll collection

  The company provides electronic tolling capabilities for transportation agencies and road operators. These services can support the identification, billing, payment, and administrative processing associated with toll transactions, helping operators manage road-user payments at scale.

• Public-transport ticketing · 2023

  Myki ticketing system modernization

  Under the Victorian State Government contract announced in 2023, Conduent was selected to operate and modernize Victoria's Myki ticketing system. The planned work includes enabling passengers to use phones, payment cards, and smart watches for public-transport travel, alongside ongoing operation of the ticketing platform.

• Business-process outsourcing

  Customer-care and constituent-support services

  Conduent provides customer-care, constituent-support, and contact-center services for businesses and government entities. These operations can involve handling inquiries, supporting transactions, communicating program information, and managing service interactions. Some customer-care contracts were sold to Skyview Capital in 2019.

• 2026

  Conduent proposed $80 million data-breach settlement

  A proposed $80 million settlement concerning class-action allegations about Conduent's handling and protection of sensitive information was filed in federal court. The agreement would provide monitoring and potential payments to eligible individuals, but remains subject to court approval and does not constitute an admission of liability.

  Source

• 2025

  2024–2025 data breach

  An unauthorized actor accessed Conduent systems from October 2024 through January 2025 and exfiltrated personal information, including names, Social Security numbers, and medical information. Initial reporting described more than 10 million affected individuals; later reports in February 2026 indicated that the number could exceed 26 million.

  Source

• 2021

  Hiring-discrimination settlement

  Conduent settled allegations brought by the United States Department of Labor concerning discriminatory hiring practices during 2013–2015 under the former Xerox Commercial Solutions operation. The company agreed to pay $395,000 to 1,624 Black, Asian, Native Hawaiian, and Pacific Islander applicants.

  Source

Read more

• 2025

  Respond to systems intrusion and data breachOther

  Background

  A malicious actor accessed Conduent systems between October 2024 and January 2025 and removed sensitive personal information.

  Action taken

  Conduent discovered and mitigated the attack and began notifying affected consumers in October 2025.

  Aftermath

  The reported number of affected individuals later rose from more than 10 million to more than 26 million.

  Source

• 2023

  Operate and modernize Victoria's Myki ticketing systemProduct launch

  Background

  Victoria sought a long-term operator and modernization partner for its public-transport ticketing infrastructure.

  Action taken

  Conduent entered a 15-year contract to operate the system and support upgrades enabling phone, payment-card, and smart-watch payments.

  Aftermath

  The contract was scheduled to take effect on December 1, 2023.

  Contract value. A$1.7 billion (15-year contract announced in 2023)

  Source

• 2019

  Divest selected customer-care contractsM&A

  Background

  Conduent reviewed and adjusted the portfolio inherited from Xerox Business Services.

  Action taken

  The company sold some customer-care contracts to Skyview Capital.

  Aftermath

  The divested operations helped form Continuum Global Solutions LLC.

  Source

• 2016

  Separate Xerox Business Services into a standalone companyStrategy

  Background

  Xerox sought to divide its document-technology activities from its business-services operations.

  Action taken

  The Business Services division was designated for separation and later received the Conduent name.

  Aftermath

  Conduent began independent operations on January 3, 2017.

  Source

• 2026

  Harsha V. Agadi succeeds Clifford Skelton as CEO[1]Conduenten.wikipedia.org

  Leadership change

  Harsha V. Agadi succeeded Clifford Skelton as Conduent's chief executive officer.

• 2023

  Conduent selected to operate and modernize Victoria's Myki ticketing system[1]Conduenten.wikipedia.org

  Product launch

  The Victorian State Government announced a 15-year contract under which Conduent would operate and overhaul the Myki public-transport ticketing system.

• 2020

  Clifford Skelton appointed chief executive officer[1]Conduenten.wikipedia.org

  Leadership change

  After serving as interim CEO for seven months, Clifford Skelton was appointed Conduent's chief executive and continued as a board member.

• 2019

  Conduent sells customer-care contracts to Skyview Capital[1]Conduenten.wikipedia.org

  M&A

  Conduent sold certain customer-care contracts to Skyview Capital. The divested operations were used to create Continuum Global Solutions.

• 2017

  Conduent begins independent operations[1]Conduenten.wikipedia.org

  Other

  Conduent formally came into existence as an independent company following its separation from Xerox.

• 2016

  Xerox announces separation of Business Services division[1]Conduenten.wikipedia.org

  Other

  Xerox announced plans to separate its Business Services division into an independent company, establishing the corporate foundation for Conduent.

• 2016

  New business services company named Conduent[1]Conduenten.wikipedia.org

  Other

  Xerox disclosed the Conduent name for the business services company that would be created through the planned separation.

1. 1Conduenten.wikipedia.org
2. 2Conduent proposed $80 million data-breach settlementibtimes.co.uk
3. 3Conduent Earns Two Gold Brandon Hall Group Excellence in Learning Awardsfinance.yahoo.com