Cloopen

Cloopen presents itself as a provider of cloud-based contact-center and customer-engagement software. Its website describes a portfolio spanning call-center capabilities, including monitoring, CRM, reporting, and a knowledge base, alongside omnichannel conversations, ticket management, live chat, and AI-powered automated responses. The site also promotes SimpleConnect and a 7Moor Call Center Platform for teams starting or upgrading a call center. The company’s listed offerings extend beyond contact-center software. Cloopen advertises A2P SMS and SMS OTP services, describing international coverage and use of OTP messages for login, registration, password resets, and transaction verification. Other listed products and capabilities include Cloopen AI, Cheetu AI, REST API and ticketing integrations, customizable IVR, and Lingomaster chat translation assistance. The website presents the portfolio as serving customer service, sales, and global operations, with language options for several regional markets. The supplied official-site material does not establish the company’s founding date, founder, headquarters, ownership, leadership, corporate history, or listed status. Accordingly, those details are not asserted here.

The available official-site evidence describes Cloopen’s present-day product portfolio but does not provide a company founding date, founder, early history, ownership history, or dated corporate milestones. A detailed historical account therefore cannot be established from the supplied material. The site currently presents Cloopen as a cloud-based contact-center and customer-engagement provider. Its offerings include the 7Moor Call Center Platform and SimpleConnect, as well as tools for call monitoring, CRM, reporting, knowledge management, omnichannel conversations, tickets, and live chat. It also lists AI agents and related capabilities for customer service and sales. The portfolio further includes A2P SMS and SMS OTP services, with the website describing international reach and common verification uses. The supplied pages also mention API and ticketing integrations, customizable IVR, and chat translation support. These descriptions document the products promoted on the website, but do not establish when any product launched or how the business developed over time.

• Cloopen operates a cloud-based contact center and communication platform, offering products such as SimpleConnect, Call Center, Monitoring, CRM, Reporting, Knowledge Base, Omnichannel, Tickets, Live Chat, AI Bot, A2P SMS, and SMS OTP.

  [1]Cloopen|Cloud-based Contact Centercloopen.com
• Cloopen offers the 7Moor Call Center Platform, described as a practical, scalable platform designed for growing customer service teams.

  [2]Cloopen|Simple Support Software Connects Teams to Customerscloopen.com
• Cloopen provides A2P SMS and international SMS services with coverage in 200+ countries and 1000+ direct connections to operators and carriers.

  [2]Cloopen|Simple Support Software Connects Teams to Customerscloopen.com
• Cloopen offers SMS OTP used for login, registration, password reset, and transaction verification.

  [2]Cloopen|Simple Support Software Connects Teams to Customerscloopen.com
• Cloopen provides AI agents including Copilot & Agent, Virtual Agent, Insight Agent, QM Agent, Coach Agent, Agent Copilot, and Knowledge Copilot.

  [1]Cloopen|Cloud-based Contact Centercloopen.com
• Cloopen offers Lingomaster, a chat translation assistant, as part of its global operations and system integration solutions.

  [2]Cloopen|Simple Support Software Connects Teams to Customerscloopen.com
• Cloopen provides Cheetu AI, an AI product for sales and customer service.

  [2]Cloopen|Simple Support Software Connects Teams to Customerscloopen.com

A cloud-based communications and customer-engagement provider combining contact-center software, omnichannel service tools, AI capabilities, and international business messaging.

• 7Moor Call Center Platform

  A call-center platform presented for teams starting or upgrading a call center.

• SimpleConnect

  A named offering in Cloopen’s product portfolio.

• A2P SMS and SMS OTP

  Business messaging and verification-message offerings; the website describes international coverage and OTP use cases including login, registration, password reset, and transaction verification.

• Cloopen AI

  An AI offering described for sales and customer service.

• 2022

  Source

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• 2021-11-18

  Cloopen announces unaudited third-quarter 2021 results[5]Cloopen公布2021年第三季度未经审计业绩prnewswire.com

  Reported: 2021-11-18

  Cloopen announced unaudited financial results for the quarter ended September 30, 2021. It reported revenue of RMB276.1 million, up 44.3% year over year, and a net loss of RMB112.2 million.

• Unconfirmed

  Huawei Cloud and Ronglian sign cooperation agreement[6]华为云与容联签署合作协议news.e-works.net.cn

  Huawei Cloud and Ronglian signed a cooperation agreement to work across cloud computing, cloud video, cloud customer service and artificial intelligence, among other areas.

• 2019-10-22

  Ronglian completes Series D funding[7]容联完成D轮融资tech.sina.com.cn

  Reported: 2019-10-22

  Ronglian announced that it had completed a Series D funding round worth several hundred million yuan, led by Prospect Avenue Capital, with other investors participating.

1. 1Cloopen|Cloud-based Contact Centercloopen.com
2. 2Cloopen|Simple Support Software Connects Teams to Customerscloopen.com
3. 3About Cloopen_About Uscloopen.com
4. 4子公司容联七陌被3·15点名骚扰电话，遭警告罚款jiemian.com
5. 5Cloopen公布2021年第三季度未经审计业绩prnewswire.com
6. 6华为云与容联签署合作协议news.e-works.net.cn
7. 7容联完成D轮融资tech.sina.com.cn
8. 8容联完成D轮融资：愿景是成为全球最大的智能通讯云服务商tech.sina.com.cn