CareCloud
Healthcare information technology and services company providing cloud-based software, revenue-cycle management, and related solutions to healthcare providers and hospitals.
Last updated October 13, 2026
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Overview
CareCloud, Inc. is an American healthcare information technology and services company headquartered in Somerset, New Jersey. The business was established in 1999 as Medical Transcription Billing Corporation, or MTBC, by entrepreneur Mahmud Haq. Its early activities centered on medical transcription and manual billing services for healthcare providers, particularly in New Jersey. Over time, the company expanded from outsourced administrative work into an integrated technology and services provider for medical practices, physician groups, and hospitals. A major stage in CareCloud’s development began in 2004, when it created an integrated suite combining a proprietary practice-management platform, electronic health-record software, and revenue-cycle management services. The company’s EHR offering subsequently received certification associated with federal meaningful-use requirements. This combination of software and outsourced operational support became central to its business model: healthcare organizations could use CareCloud’s applications while also receiving assistance with billing, collections, administrative workflows, and practice operations. After becoming publicly traded, the company pursued an acquisition-led expansion strategy. It acquired revenue-cycle management and healthcare technology businesses in the United States, including Gulf Coast Billing and Renaissance Physician Services in 2016, MediGain in 2016, and Orion in 2018. These transactions broadened its customer base and added capabilities in medical billing, practice administration, and healthcare technology services. In 2020, MTBC acquired CareCloud Corporation, a Miami-based healthcare technology company founded by Albert Santalo, as well as Meridian Medical Management. The purchase of CareCloud Corporation was strategically important because the acquired company’s brand had stronger recognition in cloud-based healthcare software and services. The corporate identity changed several times as the company evolved. In 2014, MTBC completed its public-market debut on Nasdaq. In 2019, Medical Transcription Billing Corporation formally adopted the shorter corporate name MTBC, Inc. In 2021, following the 2020 acquisition, MTBC changed its name to CareCloud, Inc. and adopted the acquired company’s name as its principal brand. The rebranding reflected the company’s shift away from its original transcription-centered identity toward a broader healthcare technology platform. CareCloud’s product and service portfolio includes revenue-cycle management, practice management, electronic health records, business intelligence, telehealth, patient-experience management, and robotic process automation. It also markets solutions intended for high-performance medical groups. The company’s software is delivered substantially through a software-as-a-service model, while its operational services help providers manage billing, claims, collections, documentation, and other administrative processes. In 2017, the company introduced talkEHR, described as a voice-enabled electronic health-record product, extending its interest in workflow automation and hands-free clinical documentation. CareCloud operates primarily in the United States but has also maintained operations in Pakistan and Sri Lanka. The company’s international presence supports parts of its service-delivery and operational structure, while its principal customer and business focus remains the U.S. healthcare market. CareCloud’s common stock trades on the Nasdaq Global Market under the symbol CCLD. Its preferred securities have also traded on Nasdaq under the symbols MTBCP and MTBCO. The company continues to position itself as a combined healthcare software and services provider rather than solely as an electronic-health-record vendor.
History
CareCloud began in 1999 under the name Medical Transcription Billing Corporation, founded by Mahmud Haq. Its initial business provided medical transcription and manual billing services to healthcare providers, with an early concentration in New Jersey. This original model addressed administrative tasks that many medical practices outsourced, but the company later sought to build a more integrated technology and services platform. In 2004, the company developed a combined offering that included a proprietary practice-management platform, electronic health-record software, and revenue-cycle management services. The EHR product was certified in connection with federal meaningful-use requirements. This development marked a transition from a primarily labor-based transcription and billing company toward a healthcare information technology provider capable of delivering software and managed services together. The company expanded after its public listing through acquisitions of healthcare services and technology businesses. Among the transactions identified in company history were Gulf Coast Billing and Renaissance Physician Services in 2016, MediGain in 2016, and Orion in 2018. These acquisitions supported growth in revenue-cycle management and healthcare administration. The company also expanded its operational footprint beyond the United States, maintaining operations in Pakistan and Sri Lanka. On June 6, 2013, former U.S. ambassador Cameron Munter joined the company’s board of directors. On July 23, 2014, MTBC became publicly traded on Nasdaq, initially using the MTBC symbol for its common stock. Preferred securities traded under separate symbols. The public listing provided the company with a platform for further expansion, including its acquisition program. In 2017, the company launched talkEHR, presented as a voice-enabled electronic-health-record product. The product reflected the company’s efforts to use voice interaction and workflow automation to reduce the administrative burden associated with clinical documentation and record management. In 2019, Medical Transcription Billing Corporation shortened its corporate name to MTBC, Inc. The following year brought two particularly important acquisitions. MTBC purchased CareCloud Corporation, a Miami-based healthcare technology company founded by Albert Santalo in 2009, and acquired Meridian Medical Management. These transactions strengthened MTBC’s healthcare software and managed-services capabilities. The CareCloud acquisition also supplied the identity that would become the company’s principal corporate brand. In 2021, MTBC changed its name to CareCloud, Inc. The rebranding signaled the company’s evolution from its original transcription and billing identity into a broader cloud-based healthcare technology and services business. Its portfolio came to encompass revenue-cycle management, practice management, electronic health records, business intelligence, telehealth, patient-experience management, robotic process automation, and solutions for high-performance medical groups. CareCloud remains centered on healthcare providers, hospitals, physician practices, and medical groups. Its operating model combines software-as-a-service products with services that support billing, claims, collections, practice administration, and related workflows. The company is headquartered in Somerset, New Jersey, and its common stock trades on the Nasdaq Global Market under the CCLD symbol. The available reference material does not establish a complete current executive roster, detailed financial profile, or a comprehensive account of post-2021 product and corporate developments.
- 2021
MTBC became CareCloud, Inc.
[1]The company adopted the CareCloud name after acquiring CareCloud Corporation.
- 2020
CareCloud Corporation and Meridian Medical Management acquired
[1]MTBC completed two significant acquisitions in healthcare technology and medical-management services.
- 2019
Corporate name changed to MTBC, Inc.
[1]Medical Transcription Billing Corporation adopted the shorter corporate name MTBC, Inc.
- 2018
Orion acquired
[1]The company acquired Orion as part of its continuing healthcare information technology and services expansion.
- 2017
talkEHR launched
[1]The company introduced talkEHR, a voice-enabled electronic-health-record product.
- 2016
Expansion through healthcare-services acquisitions
[1]The company acquired Gulf Coast Billing, Renaissance Physician Services, and MediGain as part of its post-listing expansion.
- 2014
Public-market debut
[1]The company became publicly traded on Nasdaq on July 23 under the MTBC common-stock symbol.
- 2013
Cameron Munter joined the board
[1]Former ambassador Cameron Munter joined the company’s board of directors on June 6.
- 2004
Integrated healthcare platform developed
[1]The company developed an integrated suite combining practice management, electronic health records, and revenue-cycle management.
- 1999
Company founded as Medical Transcription Billing Corporation
[1]Mahmud Haq founded the company to provide medical transcription and manual billing services to healthcare providers.
Products and positioning
An integrated healthcare technology and services provider combining cloud software with outsourced revenue-cycle and practice-management support for healthcare providers, hospitals, and medical groups.
Healthcare information technology platform
CareCloud Platform
CareCloud’s broader cloud-based platform combines software and managed services for medical organizations. Its capabilities span practice administration, electronic health records, revenue-cycle operations, business intelligence, patient engagement, telehealth, and automation. The integrated model is intended to connect clinical, financial, and administrative workflows rather than treating each function as a separate application.
Healthcare administrative services
Revenue-cycle management
CareCloud provides revenue-cycle management services designed to support healthcare organizations across billing and related administrative processes. The offering forms one of the company’s historical core capabilities and complements its software products. The available reference material does not specify a complete current feature list or service-level structure.
Practice-management software · 2004
Practice management
The company’s practice-management capabilities are intended to help medical practices organize operational and administrative work. Practice management was part of the integrated suite developed by the company in 2004 and remains associated with its broader healthcare software portfolio.
Electronic health-record software · 2004
Electronic health records
CareCloud offers electronic-health-record functionality within its healthcare technology portfolio. The company’s earlier integrated EHR software was certified in connection with meaningful-use requirements. EHR capabilities support the clinical-record component of the company’s combined software and services model.
Voice-enabled electronic health record · 2017
talkEHR
Launched in 2017, talkEHR was described as a voice-enabled electronic-health-record product. It represented CareCloud’s effort to apply voice interaction to healthcare documentation and record workflows. The available reference material does not provide further details about later versions, technical architecture, or current availability.
Healthcare analytics
Business intelligence
Business-intelligence capabilities are included in CareCloud’s healthcare technology portfolio. They are intended to provide healthcare organizations with information for operational and performance analysis. Specific modules, metrics, and current product naming are not detailed in the available sources.
Telehealth
Telehealth
CareCloud includes telehealth among its software and services offerings. The capability sits within the company’s broader effort to provide connected tools for healthcare delivery and practice operations. The available source does not specify supported specialties, deployment models, or geographic availability.
Patient engagement
Patient experience management
Patient-experience management is one of the solution areas identified in CareCloud’s portfolio. It addresses interactions between healthcare organizations and their patients as part of the company’s broader administrative and digital-health offering. Detailed product modules are not specified in the reference material.
Healthcare workflow automation
Robotic process automation
CareCloud offers robotic process automation among its healthcare technology solutions. The capability is positioned to automate repetitive administrative workflows and complement revenue-cycle and practice-management operations. The available source does not identify individual automations or current implementation details.
Controversies
2026
CareCloud data breach affected more than 3.75 million people
CareCloud disclosed that more than 3.75 million people were affected by a data breach in which hackers accessed one of its Amazon Web Services environments between March 10 and March 16, 2026, stealing medical records, Social Security numbers, government IDs and financial data. The company brought in outside cybersecurity experts, reported the attack to law enforcement, secured the affected environment and offered complimentary identity protection services through IDX.
Brand decisions
2021
Rebranded as CareCloud, Inc.StrategyBackground
The company had expanded from its original medical-transcription and billing activities into cloud healthcare software and managed services, and it had acquired CareCloud Corporation in 2020.
Action taken
MTBC changed its corporate name to CareCloud, Inc.
Aftermath
The CareCloud identity became the company’s principal brand for its integrated healthcare technology and services portfolio.
2020
Acquisition of CareCloud Corporation and Meridian Medical ManagementM&ABackground
MTBC pursued acquisitions to broaden its healthcare software, revenue-cycle management, and medical-management capabilities.
Action taken
MTBC acquired CareCloud Corporation and Meridian Medical Management.
Aftermath
The acquisition of CareCloud Corporation led MTBC to adopt the CareCloud corporate identity in 2021.
2019
Shortened corporate name to MTBC, Inc.StrategyBackground
The original Medical Transcription Billing Corporation name reflected the company’s early transcription and billing focus, while its business had expanded into healthcare software and broader services.
Action taken
The corporation adopted the shorter name MTBC, Inc.
Aftermath
The company continued expanding through healthcare technology and services acquisitions before adopting the CareCloud name in 2021.
Recent events
- 2021
MTBC adopted the CareCloud corporate name[1]
Leadership change · Other
Following its acquisition of CareCloud Corporation, MTBC changed its corporate name to CareCloud, Inc.
- 2021
CareCloud stock traded under the CCLD symbol[1]
Other
After the corporate rebranding, the company’s common stock continued to trade on Nasdaq under the CCLD ticker.
- 2020
CareCloud Corporation acquired by MTBC[1]
M&A
MTBC acquired CareCloud Corporation, a Miami-based healthcare technology company, in one of its major healthcare-technology transactions.
- 2020
MTBC acquired Meridian Medical Management[1]
M&A
MTBC acquired Meridian Medical Management as part of its expansion in healthcare technology and revenue-cycle services.
Sources2 sources
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