Bupa controversies
Controversies tied to this brand in public sources. A listing is not a finding of fault.
Back to profile5 entries
2020
Undelivered extra services charges
Bupa acknowledged that residents in 20 Australian homes had been charged for extra services that were not ultimately delivered, affecting 4,306 residents according to the cited account.
2019
Bupa care provider fined after care-home incidents
Fine or penalty
Leeds Magistrates Court fined Bupa Care Homes (CFHCare) Limited £100,000 after it pleaded guilty to two offences of failing to provide safe care and treatment resulting in avoidable harm. The incidents involved two women who were seriously injured at West Ridings Care Home, which Bupa operated at the time.
Company response
Apology — Bupa
Bupa has apologised for the incidents
Remediation — Bupa
we immediately implemented changes to prevent such issues from reoccurring.
Source excerpt
Two people were seriously injured, in incidents that were entirely avoidable if the provider had ensured the home employed robust management and governance to support staff in delivering high quality care.
On Monday, August 19 of this year, District Judge Kitson fined the provider £100,000.
Bupa Care Homes (CFHCare) Limited pleaded guilty at Leeds Magistrates Court to two separate offences of failing to provide safe care and treatment resulting in avoidable harm.
2018
Legionnaires' disease death at a Bupa care home
Bupa UK was fined £1.5 million after a care-home resident died after contracting Legionnaires' disease. The case formed part of wider scrutiny of standards in some Bupa residential facilities.
2018
Australian aged-care standards criticism
Bupa's Australian aged-care operations faced regulatory action and public criticism concerning alleged neglect, infection-related incidents and other failures to meet required standards. Bupa's regional chief executive apologized for failings described as unacceptable.
2017
Bupa Global customer data breach
A data breach affected health-insurance customers in Bupa Global. The incident raised concerns about the protection of sensitive healthcare and insurance information.