BMV Connect

BMV Connect is the self-service kiosk brand of the Indiana Bureau of Motor Vehicles (BMV), the state agency that administers driver licensing and vehicle registration for the U.S. state of Indiana. The kiosks are branded self-service machines that let Hoosiers complete a defined set of routine BMV transactions on their own, at any time of day, without waiting for a counter clerk. According to the BMV, BMV Connect "gives Hoosiers the option to complete routine transactions anytime of the day," and the kiosks are available 24/7 except for a weekly maintenance window on Sundays from 5 a.m. to 10 a.m. ET. The kiosks are positioned as a customer-choice channel alongside the agency's in-person branches and its myBMV online account. Payment is by credit card — Visa, MasterCard, Discover, and American Express — and kiosks located inside BMV branch offices also accept cash. The transaction menu is deliberately limited to high-volume, routine tasks: new and renewal vehicle registrations, watercraft, off-road vehicle and snowmobile registrations, sticker replacements, duplicate registration cards, driver's license renewal and duplicate, ID card renewal and replacement, commercial driver's license replacement, learner's permit replacement, surrendering a driving credential for an ID card, updating contact information such as email and mailing address, printing an official driver record, paying a reinstatement fee, and ordering a duplicate title. BMV Connect sits within a much larger service network. The Indiana BMV employs more than 1,400 team members, with more than 80% working in branches, and operates more than 125 branch locations across the state, plus a Central Office in downtown Indianapolis. The agency frames BMV Connect as part of a mission to serve all Hoosiers "through customer choices, innovation, and care," and as one of several ways customers can "conduct business when and how they want." The kiosk program is therefore best understood not as a standalone company but as a state-owned, trademarked service brand — a self-service channel extension of the Indiana BMV. Because BMV Connect is a government-operated service brand rather than a commercial enterprise, it has no independent ownership, revenue, or stock listing. Its "parent" is the Indiana BMV, which in turn is an agency of the State of Indiana. Its competitive context is other state motor-vehicle agencies' self-service and online programs, and its success is measured in transaction volume shifted away from staffed counters and toward self-service.

BMV Connect is a service brand created by the Indiana Bureau of Motor Vehicles, the state agency responsible for driver licensing and vehicle registration in Indiana. The agency's own account of itself describes a large, statewide operation: more than 1,400 team members, more than 80% of them working in branches, more than 125 branch locations, and a Central Office in downtown Indianapolis. Within that structure, BMV Connect was developed as a self-service channel — a network of branded kiosks that let customers complete routine transactions without a staffed counter. The program's design reflects the agency's stated mission "to serve all Hoosiers by providing exceptional customer experiences through customer choices, innovation, and care," and its vision of being "a trusted partner for every Hoosier by delivering customer focused services designed with care." BMV Connect is explicitly framed as one of several customer choices, alongside in-person branch visits and the myBMV online account. The kiosks are available 24/7, with a maintenance outage every Sunday from 5 a.m. to 10 a.m. ET. The transaction set was scoped to routine, high-volume tasks rather than complex or exception cases. According to the BMV's own listing, kiosks handle new vehicle registration, vehicle registration renewal, watercraft registration renewal, sticker replacement for vehicle and trailer registrations, duplicate registration cards, off-road vehicle registration, snowmobile registration, driver's license renewal, duplicate driver's license, ID card renewal and replacement, commercial driver's license replacement, learner's permit replacement, surrendering a driving credential for an ID card, updating email and mailing address, printing an official driver record, paying a reinstatement fee, and ordering a duplicate title. Payment is by credit card (Visa, MasterCard, Discover, American Express), with cash accepted at kiosks located inside branch offices. Leadership of the parent agency has changed over time. Kevin Garvey, a native Hoosier and Indiana University Kelley School of Business graduate, joined the BMV in 2008 as Director of Supply Chain Management, held various operational roles of increasing responsibility, and served as Chief of Staff before being appointed Commissioner. Under his tenure the agency has emphasized innovation and improvement, themes consistent with the BMV Connect self-service program. The agency has also been recognized as a workplace, being named one of Indiana's 2023 Top Workplaces by its employees. Because BMV Connect is a government service brand rather than a commercial company, its history is not marked by funding rounds, acquisitions, or product generations in the corporate sense. Its development instead tracks the broader shift by U.S. state motor-vehicle agencies toward self-service and digital channels, moving routine transactions out of staffed branches and into kiosks and online accounts. The brand's public identity is defined by its kiosk network, its 24/7 availability, and its integration with the Indiana BMV's branch and online services.

• 2023

  The Indiana BMV is named one of Indiana's 2023 Top Workplaces by its employees.

• 2008

  Kevin Garvey joins the Indiana BMV as Director of Supply Chain Management.

• BMV Connect kiosks are documented by the Indiana BMV as 24/7 self-service machines for routine transactions.

A state-government self-service channel that lets Hoosiers complete routine BMV transactions 24/7 without visiting a staffed counter.

• BMV Connect self-service kiosk

  A branded self-service machine available 24/7 for routine BMV transactions, accepting credit cards and, at branch locations, cash.

• Vehicle registration services

  New vehicle registration, registration renewal, watercraft renewal, sticker replacement, duplicate registration card, off-road vehicle and snowmobile registration.

• Driver credential services

  Driver's license renewal and duplicate, ID card renewal and replacement, commercial driver's license replacement, learner's permit replacement, and surrendering a driving credential for an ID card.

• Records and title services

  Printing an official driver record, paying a reinstatement fee, and ordering a duplicate title.

1. 1Bureau of Motor Vehicles: BMV Connect Kiosksin.gov
2. 2Bureau of Motor Vehicles: About Usin.gov
3. 3Bureau of Motor Vehicles: Meet Our Commissionerin.gov
4. 4Bureau of Motor Vehicles: Our Branchesin.gov
5. 5Wikidata: BMV Connectwikidata.org