Bao's Pastry controversies

Extra-long egg tarts criticized for too little custard; customer service offers refunds

In September 2026, consumers complained that Bao's Pastry's extra-long egg tarts contained too little custard. Official customer service said it would coordinate improvements across stores and that refunds could be requested; some complainants confirmed receiving refunds.

Spring found in egg tart; store admits employee oversight

In October 2025, a consumer found a spring in a Bao's Pastry egg tart. The store said it was due to employee oversight, and its initial compensation offer sparked controversy. This entry concerns a foreign-object incident at the store involved.

Weighing with packaging questioned as short-weighting, sparking measurement dispute

In July 2024, Southern Metropolis Daily reported on complaints about Bao's Pastry stores weighing products with packaging and handling weighing issues, prompting consumer doubts about measurement and charging for packaging weight. This entry covers the controversy as reported, not a concluded finding of cheating that had been penalized.

Year of the Dragon paper bag misspells DRAGON as DARGON, packaging copy mocked

In early 2024, consumers noticed a spelling error on Bao's Pastry's Year of the Dragon paper bags, with DRAGON printed as DARGON, triggering controversy over the packaging copy on social media.

Court upholds judgment in Bao Shifu trademark dispute

Ruling

The Beijing Intellectual Property Court rejected Yishang Company's appeal and upheld a judgment finding that Yishang infringed the Bao Shifu trademark and engaged in unfair competition. The judgment ordered Yishang to stop the conduct, publish a statement to mitigate its effects, and pay more than 3 million yuan in damages and reasonable expenses.