Amazon Care

Amazon Care was a healthcare service brand operated by Amazon as part of its push into health services. It began in 2019 as a pilot program for Amazon's own employees in the Seattle area, combining virtual urgent and primary care through a mobile app with optional in-person visits by clinicians dispatched to the patient's home or office. The service was designed around convenience: app-based messaging and video consultations, prescription delivery, and same-day or next-day house calls in served metro areas. In 2021 Amazon expanded Amazon Care beyond its own workforce, offering it to other employers as a benefit for their employees. The commercial offering paired virtual care nationwide with in-person services in selected cities, and Amazon marketed it as a way for employers to give workers fast access to care without the friction of traditional clinics. Amazon Care was closely associated with Amazon's broader health ambitions, which also included Amazon Pharmacy and the 2022 agreement to acquire primary-care provider One Medical. Despite the expansion, Amazon concluded that Amazon Care was not delivering the results it needed at scale. In August 2022 the company announced it would wind down the service, and Amazon Care ceased operations at the end of 2022. The shutdown came shortly before the One Medical acquisition closed, signaling a shift in Amazon's clinical strategy toward acquiring an established primary-care network rather than building its own employer-facing service from scratch. Amazon Care therefore stands as an early, instructive chapter in Amazon's health-services history: an in-house experiment in virtual-first primary care that was retired in favor of other assets.

Amazon Care emerged from Amazon's internal efforts to improve how its own employees accessed healthcare. Launched as a pilot in 2019 for employees in the Seattle area, it paired a mobile app for messaging and video visits with a network of clinicians who could also make in-person house calls. The model was virtual-first: patients were encouraged to start with the app, and in-person care was arranged when needed. Amazon positioned the service around speed and convenience, including prescription delivery and short wait times. In 2021 Amazon took Amazon Care to market, offering it to other employers as a health benefit for their workers. The commercial version combined nationwide virtual care with in-person services in select metropolitan areas, and Amazon pitched it as a modern alternative to traditional clinic-based primary care. The move fit a wider health push at Amazon that included Amazon Pharmacy and, in 2022, an agreement to acquire the primary-care company One Medical. Amazon Care's commercial traction, however, fell short of expectations. In August 2022 Amazon announced it would shut the service down, and Amazon Care ceased operations at the end of 2022. The decision came as Amazon moved toward closing the One Medical deal, reflecting a strategic pivot from building an employer-facing care service in-house to acquiring an established primary-care provider with a physical network. Amazon Care is remembered as an early test of virtual-first primary care by a major technology company, and as a case study in how Amazon experiments with, scales, and sometimes retires health-services brands.

• Amazon Care launches as a pilot for Amazon employees in the Seattle area.

• Amazon expands Amazon Care to outside employers as an employee health benefit.

• Amazon agrees to acquire primary-care provider One Medical.

• Amazon announces the shutdown of Amazon Care.

• Amazon Care ceases operations.

Convenience-first, virtual-first primary and urgent care offered to employers as an employee benefit.

• Amazon Care app

  Mobile app for messaging clinicians, video visits, and care coordination.

• In-person care visits

  Clinician house calls and office visits in served metro areas.

• Amazon Care for employers

  Employer benefit offering combining virtual and in-person care.

• 2020-03-23

  Amazon teams up with Seattle Coronavirus Assessment Network to deliver test kits[3]亚马逊与西雅图新冠评估网络合作配送检测套件retail.economictimes.indiatimes.com

  Reported: 2020-03-24

  Amazon said it was teaming up with the Seattle Coronavirus Assessment Network to pick up and deliver coronavirus test kits in Seattle. Amazon Care and other delivery partners would provide infrastructure and logistics services for the effort.

• Unconfirmed

  Amazon acquires Health Navigator[4]亚马逊收购Health Navigatorchicagotribune.com

  Reported: 2019-10-24

  Amazon acquired Health Navigator, a startup providing online symptom-checking and triage tools. The service is intended for Amazon employees and joins the Amazon Care pilot program.

• Unconfirmed

  Amazon Care begins testing a virtual clinic for Seattle employees[5]Amazon Care开始为西雅图员工测试虚拟诊所tech.sina.com.cn

  Reported: 2019-09-25

  Amazon began testing Amazon Care, a healthcare benefit for its Seattle employees and their families. The service offers remote medical consultations and, when needed, in-person follow-up at home.

• Unconfirmed

  Amazon tests Amazon Care for employees[6]亚马逊面向员工测试 Amazon Carefinance.sina.com.cn

  Reported: 2019-09-25

  Amazon is testing Amazon Care, a virtual and in-person healthcare benefit for its Seattle employees and their families. The service is not yet publicly available.

1. 1Amazon Careaboutamazon.com
2. 2One Medical acquisition announcementaboutamazon.com
3. 3亚马逊与西雅图新冠评估网络合作配送检测套件retail.economictimes.indiatimes.com
4. 4亚马逊收购Health Navigatorchicagotribune.com
5. 5Amazon Care开始为西雅图员工测试虚拟诊所tech.sina.com.cn
6. 6亚马逊面向员工测试 Amazon Carefinance.sina.com.cn
7. 7亚马逊推出针对员工的线上医疗服务 Amazon Care，健康医疗新尝试？ifanr.com
8. 8Amazon acquires another healthcare start-up for its Amazon Care program - Engadgetengadget.com
9. 9Amazon launches app-based health care service for Seattle-based employeesseattletimes.com