Aide
Aide is the governed agentic AI platform for customer experience.
Last updated September 2, 2026
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Overview
Aide is a Canadian agentic AI company for customer experience, founded in 2020 and headquartered in Toronto. It provides a governed agentic AI platform that resolves customer issues end-to-end, with features like AI Agents, Agent Assist, Scenarios, and Voice of Customer. The platform emphasizes governance, accuracy, and compliance, and is trusted by customers on Zendesk and Shopify.
History
Aide was founded in 2020, based on the insight that large language AI models could offload repetitive work to agentic AI systems. The company focused on accuracy and reliability for using AI agents in customer-facing interactions, addressing problems like hallucination and sycophancy. It is headquartered in Toronto and is a Canadian AI company.
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