Adm – Agentur für Dialogmarketing

adm – Agentur für Dialogmarketing GmbH is a German call-center and dialogue-marketing service provider. It ranks among the largest call centers in Germany by headcount and was one of the pioneers of the German call-center market. The company operates from five locations — Anklam, Berlin, Kiel, Mannheim and Rostock — and employs around 3,200 people. Its teams handle inbound and outbound projects for the healthcare, energy, financial services/insurance, ITK (information and telecommunications) and publishing sectors. The service spectrum ranges from technical hotlines and information and advice on a wide variety of products and services through to direct sales by telephone. Founded in Mannheim in 1993, adm expanded steadily through the 1990s and 2000s. In 1997 it added "classic advertising" to its portfolio and founded the adm Werbeagentur, today active under the name subkutan. A Berlin site with 350 seats opened in 1999, followed by the founding of rentable in 2004, the opening of a third site in Rostock and the founding of adato in 2005, a fourth site in Anklam in 2007, and the takeover of freenet Customer Care GmbH (fCC) in Kiel in 2009. In 2009 the adm group first became part of the PREMIUMcommunications Group and then, as part of that group's brand realignment in 2011, passed into the avocis Gruppe. The company is a member of the international call-center network "Marketpoint" and of the Call Center Forum Deutschland e. V., and is a charity partner of Nummer gegen Kummer e. V.

adm – Agentur für Dialogmarketing GmbH was founded in Mannheim in 1993 and was one of the pioneers of the German call-center market. In 1997 the company integrated "classic advertising" into its portfolio and founded the adm Werbeagentur, which is active today under the name subkutan. In 1999 it opened a Berlin site with 350 seats. The company continued to broaden its service offering and corporate family in the 2000s: rentable was founded in 2004, and in 2005 adm opened its third site in Rostock and founded adato. A fourth site followed in Anklam in 2007. In 2009 adm took over freenet Customer Care GmbH (fCC), based in Kiel, adding a fifth location. Also in 2009, the adm group initially became part of the PREMIUMcommunications Group; as part of that group's brand realignment in 2011, it passed into the avocis Gruppe. Across its five sites — Mannheim (since 1993), Berlin (since 1999), Rostock (since 2005), Anklam (since 2007) and Kiel (since 2009) — adm employs around 3,200 people working on inbound and outbound projects for the healthcare, energy, financial services/insurance, ITK and publishing sectors. Its services range from technical hotlines and information and advice on products and services to direct sales by telephone. The company is a member of the international call-center network "Marketpoint" and of the Call Center Forum Deutschland e. V., and is a charity partner of Nummer gegen Kummer e. V.

• 2011

  As part of the PREMIUMcommunications Group's brand realignment, adm passes into the avocis Gruppe.

• 2009

  Takeover of freenet Customer Care GmbH (fCC) in Kiel; adm group becomes part of the PREMIUMcommunications Group.

• 2007

  Opening of the fourth site in Anklam.

• 2005

  Opening of the third site in Rostock and founding of adato.

• 2004

  Founding of rentable.

• 1999

  Opening of the Berlin site with 350 seats.

• 1997

  Integration of "classic advertising" into the portfolio and founding of the adm Werbeagentur (today subkutan).

• 1993

  Founded in Mannheim.

One of Germany's largest call centers by headcount and a pioneer of the German call-center market, serving healthcare, energy, financial services/insurance, ITK and publishing clients.

• Inbound call-center services

• Outbound call-center services

• Technical hotline

• Information and advisory services

• Telephone direct sales

1. 1Adm – Agentur für Dialogmarketing on Wikidatawikidata.org
2. 2Adm – Agentur für Dialogmarketing on German Wikipediade.wikipedia.org
3. 3adm Group Acquires Supremia US & Russia Entitieswhattheythink.com