ICT Group

Overview

ICT Group, Inc.

type	Public
foundation	1983
defunct	2010
location city	Newtown, Pennsylvania
location country	United States
locations	40 centers (2009)
area served	Worldwide
industry	Business process outsourcing
services	Call centers
revenue	US$453,621,000 (2007)
operating income	US$-$7,053,000 (2007)
net income	US$-11,809,000 (2007)
assets	US$225,600,000 (2007)
equity	US$167,189,000
num employees	18,000 (2009)

ICT Group, Inc. was a multinational call center and outsourcing company based in the Philadelphia suburb of Newtown.

During the Great Recession, ICT closed call centers in the United States and Canada; it also reduced staff numbers in the United Kingdom, Ireland and Australia, as part of a plan to move its operations to lower-wage countries.[1][2]

On February 2, 2010, ICT was acquired by Sykes Enterprises, Inc., a Tampa-based company.[2]

References