Controversies
Controversies tied to this brand in public sources. A listing is not a finding of fault.
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2026
Haoxianglai store overcharged customer 46.55 yuan due to scale not reset, parent Wanchen Group says
Issue disclosure
A consumer at a Haoxianglai store in Zhoukou paid 111.35 yuan for bulk snacks, but re-weighing the items showed the actual price should have been 64.8 yuan, an overcharge of 46.55 yuan. Parent company Wanchen Group said an internal review found the incident was caused by an employee error: the cashier machine was restarted after cleaning without resetting the scale to zero, and the store refunded and re-charged on the spot.
Company response
Refund or compensation — 好想来
Clarification — 万辰集团
经内部核实，该起事件属于员工操作失误，清洁收银区域将收银机关闭后重启，但未进行秤盘清零的动作，结账过程中也未发现异常，最终导致计价数据偏差
Source excerpt
其在好想来周口门店选购散装零食，结账支付111.35元后对总价存疑，随即当场返回门店，对全部商品重新称重核算，复称得出实际应付金额为64.8元，门店共多收取46.55元
经内部核实，该起事件属于员工操作失误，清洁收银区域将收银机关闭后重启，但未进行秤盘清零的动作，结账过程中也未发现异常，最终导致计价数据偏差，事发当场门店已退款重新收银