售后宝

售后宝 is an AI-native intelligent customer service platform under PubLink (众联科技). It was founded in Hangzhou in 2017 and has branches in Beijing, Shanghai, and Shenzhen. The platform focuses on manufacturing, medical devices, home appliances, smart hardware, and new energy industries, offering end-to-end digital service transformation solutions including ITR consulting, service system design, digital system implementation, and AI Agent efficiency improvement. It claims to serve over 5,000 enterprises, including 50+ Fortune Global 500 companies and 300+ listed companies, connecting over 10 million end users.

售后宝 was founded in Hangzhou in 2017. In 2020, it completed a Pre-A round of tens of millions of yuan from Oasis Capital, launched its standalone version, and added IoT capabilities. In 2021, it was selected for the 'Quasi-Unicorn' enterprise list and joined Tencent SaaS Accelerator. In 2022, it completed 100 million yuan A1 and A2 rounds led by Sequoia China and Tiger Global, and was again selected for the Hangzhou Quasi-Unicorn list and the 2022 China Future Unicorn TOP100. In 2023, Service Mobile was launched, it received investment from Xihu Kechuang Investment, became the only service cloud product selected for Microsoft Accelerator in China, launched customer service cloud and service cloud products, released a new generation system integration center, and passed compatibility certification for domestic ARM architecture and Kylin OS. In 2024, it was recognized as a Hangzhou high-energy innovation special contribution enterprise and appeared on the China ToB Industry Influence Value List. In 2025, DeepService AI was released, and it obtained 'Digital Intelligence Service R&D Center' certification.

• AI智能应用

  Deployable AI applications to improve enterprise operational efficiency, covering AI content quality inspection, AI customer service, AI knowledge base management, and AI intelligent analysis.

• 设备管理

  Provides automated management of installation, repair, and maintenance to improve efficiency and reduce costs.

• 备件管理

  Establishes a refined spare parts operation system to reduce in-warranty costs and increase spare parts revenue.

• 服务商管理

  Empowers service personnel or service providers to improve service operation capabilities.

• 服务营销

  Improves customer service and operations, increases customer engagement and aftermarket revenue.

• 客户VOC

  Builds satisfaction, VOC, and NPS systems to increase brand reputation.

• ITR服务体系诊断

  Provides customer-centric consulting solutions through ITR and other management methodologies.

• 国际化业务支撑

  Supports global customer service with one system, covering overseas compliance, multi-region scenarios, multi-business models, and internationalization capabilities.

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