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ZTO Express controversies

Controversies tied to this brand in public sources. A listing is not a finding of fault.

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  1. 2021

    Chengdu outlet's illegal carriage of live pet mystery boxes and public interest litigation mediation

    In May 2021, live cat and dog mystery boxes carried by a Chengdu ZTO outlet were intercepted by animal rescue organizations, and some animals died, sparking controversy over animal welfare and express delivery compliance. In 2022, the related civil public interest litigation reached mediation; ZTO assumed rectification and other obligations and apologized. This entry is limited to the outlet involved and that case.

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