Controversies
Controversies tied to this brand in public sources. A listing is not a finding of fault.
Back to profile4 entries
2020
Refund-delay complaints
Customers complained that refunds were delayed beyond the company’s stated seven-to-fourteen-day period, with some reports describing waits of more than eight months.
2018
Reported data breach
A reported breach exposed user names, email and IP addresses, phone numbers, and passwords, affecting more than three million users according to the reference material.
2015
Advertisement banned by ASCI
The Advertising Standards Council of India found a Zoomcar advertisement contrary to India’s Dowry Prohibition Act. Zoomcar withdrew the advertisement.
Questions over marketplace vehicle compliance
The company’s post-COVID marketplace model has drawn criticism over the alleged commercial rental of privately registered white-plate vehicles, which may raise compliance issues under Indian transport rules.