ZhongAn controversies
Controversies tied to this brand in public sources. A listing is not a finding of fault.
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2021
Fined 1.45 million yuan over health insurance promotion, rate, and claims data issues
In August 2021, ZhongAn Online announced that it had received a penalty from the China Banking and Insurance Regulatory Commission. An investigation in 2018 found that sales language for some of its health insurance products was inconsistent with the facts, some premium rates exceeded the approved or filed range, and claims data were inaccurate. The company was fined 1.45 million yuan, and then general manager and other responsible persons also received warnings and fines; the company said it had completed rectification.
2021
China's banking and insurance regulator fines ZhongAn Online
Fine or penalty
China's banking and insurance regulator fined ZhongAn Online a total of 1.45 million yuan. The regulator said the company had used misleading insurance sales wording, charged premiums outside approved rate limits, and submitted false or inaccurate reports and materials.
Company response
Remediation — 众安在线
上述监管检查中发现的公司2018年前后业务中的相关问题，公司上下高度重视，全面完成了整改工作。
Source excerpt
银保监会决定对众安在线作出如下处罚：自营网络平台宣传销售页面欺骗投保人的行为，罚款30万元；第三方平台宣传销售页面欺骗投保人的行为，罚款30万元；未按照规定使用经批准或者备案的保险条款、保险费率的行为，罚款35万元；编制或者提供虚假报告、报表、文件、资料的行为，罚款50万元；合计罚款145万元。
众安在线在自营网络平台官网和众安保险App销售的“尊享e生医疗险2017”“尊享e生旗舰版”“女性尊享百万意外险”等5种产品的宣传销售用语与条款或事实不符。
8月2日，银保监会公布行政处罚决定书，众安在线因存在欺骗投保人等行为，累计被罚款145万元。