Controversies
Controversies tied to this brand in public sources. A listing is not a finding of fault.
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2019
DataSpii attachment-URL exposure
Research associated with the DataSpii incident reported that third parties could obtain URLs linked to support-ticket attachments when customers had not enabled stronger privacy settings. The episode raised concerns about default access controls and the handling of confidential customer files.
2019
Disclosure of a 2016 security breach
Zendesk disclosed that hackers had compromised systems in 2016, potentially exposing information connected with customer-service agents who used the platform.
2015
Trademark opposition campaign criticized as overly aggressive
Zendesk opposed numerous trademark applications containing the word “zen.” The Electronic Frontier Foundation criticized the company’s approach and described the resulting litigation strategy as trademark trolling.