Zalando controversies
Controversies tied to this brand in public sources. A listing is not a finding of fault.
Back to profile4 entries
2023
Sustainability targets remain partly unmet
Zalando reported progress on emissions reduction and partner science-based targets but did not meet several environmental objectives, including the planned elimination of single-use plastic packaging and targets related to product life extension and preferred materials.
2015
Complaint over product-availability marketing
The Centre for Protection against Unfair Competition in Germany sued Zalando, alleging that scarcity messages could mislead consumers about the availability of products. Zalando stated that it had changed the relevant marketing practices.
2014
Television investigation into warehouse labor practices
An RTL documentary reported allegations concerning work intensity, break rules, monitoring and conditions at Zalando's Erfurt logistics center. Zalando disputed or declined to comment on aspects of the reporting and filed a complaint concerning disclosure of corporate information.
2012
Criticism of logistics working conditions
A ZDF report concerning a logistics provider near Berlin criticized working conditions, surveillance, limited space, facilities and the use of agency labor in operations serving Zalando. The company said it would examine service providers more strictly.