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Web.com controversies

Controversies tied to this brand in public sources. A listing is not a finding of fault.

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  1. 2019

    Web.com discloses customer data breach

    Issue disclosure

    Web.com disclosed that unauthorized access to its computer systems resulted in the leakage of customers’ personally identifiable information. The article reports that the stolen information included names, addresses, phone numbers and subscription details; it says credit card credentials were not affected.

    Company response

    • Remediation — Web.com

      The registrar worked with a cybersecurity company for remediation
    • Ongoing disclosure — Web.com

      Web.com notified customers about the breach via email and requested them to change their passwords immediately.

    Source excerpt

    • The Web.com attack was a result of unauthorized access to its computer systems in late August.
    • The registrar worked with a cybersecurity company for remediation
    • Web.com notified customers about the breach via email and requested them to change their passwords immediately.