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Wacom controversies

Controversies tied to this brand in public sources. A listing is not a finding of fault.

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  1. 2020

    Wacom responds to data collection concerns

    Company response

    Wacom responded to concerns regarding data collection through its software driver. The company explained that participation in the Wacom Experience Program is optional and that the data collected is used for quality assurance and development. Wacom apologized for confusion about the collection and the information collected.

    Wacom responded to concerns about data collection through its software driver, explaining that participation in the Wacom Experience Program is optional and that collected data is used for quality assurance and development. Wacom apologized for confusion about the collection and the information collected.

    Company response

    • Apology — Wacom

      We apologize for any confusion regarding data collection being done by the Wacom software driver and the unclarity about the actual information collected.
    • Clarification — Wacom

      The reason why Wacom collects data through its software driver is for quality insurance and development purposes only.

    Source excerpt

    • The reason why Wacom collects data through its software driver is for quality insurance and development purposes only.
    • We apologize for any confusion regarding data collection being done by the Wacom software driver and the unclarity about the actual information collected.
    • Wacom has responded to concerns regarding data collection and privacy after it emerged that Wacom's software drivers were reportedly found to track every Mac app that you open.