Vonage controversies
Controversies tied to this brand in public sources. A listing is not a finding of fault.
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2009
Consumer-protection investigation over marketing and cancellation practices
An investigation involving 32 states addressed complaints about service availability, free-service claims, guarantees, trial periods, refunds, and difficulties canceling service. Vonage agreed to provide refunds, pay costs to investigating states, and change specified practices.
2006
IPO customer communications and shareholder litigation
Vonage's decision to market IPO shares to its existing customers was followed by a steep first-day decline, customer losses, and a class action. The company later reached an agreement resolving investor claims, with the settlement paid through directors-and-officers insurance.