Vivint controversies
Controversies tied to this brand in public sources. A listing is not a finding of fault.
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2022
Arizona deceptive-marketing settlement
Arizona authorities alleged that Vivint representatives made false statements about Vivint services, claimed that customers' existing security companies were being acquired, and extended contracts without consent. Vivint paid $400,000 in penalties and restitution.
2021
Federal Trade Commission credit-reporting case
The FTC alleged that Vivint sales representatives used the names and identities of people without consent when processing customers who failed credit checks, and that related debt was later sold to collectors. Vivint agreed to pay a $20 million penalty.
2021
CPI Security customer-solicitation dispute
CPI Security alleged that Vivint representatives used deceptive tactics to obtain CPI customers, including falsely stating that Vivint had acquired CPI.
2021
Vivint agrees to $20 million FTC settlement over credit-report allegations
Settlement
Vivint agreed to pay $20 million as part of a settlement with the U.S. Federal Trade Commission over allegations that its sales representatives fraudulently used consumers' credit reports and personal information to help customers obtain financing. The settlement also provides for employee training and an identity theft program. The agreement resolves the allegations without further stated terms in the source.
Company response
Clarification — Vivint
In a statement, Vivint characterized the credit information abuses as "historical" and said it had already begun implementing changes before the settlement announcement.
Source excerpt
The sales representatives would also allegedly ask customers for the name of someone they knew who had better credit history, and then they would add that person as a co-signer to the account without their permission.
As part of the settlement, Vivint will also be required to implement employee training and an identity theft program.
Utah home security company Vivint Smart Home Inc. has agreed to pay $20 million as part of a settlement with the Federal Trade Commission after allegedly using credit reports fraudulently to help unqualified customers obtain financing for its products.
2018
ADT settlement concerning customer solicitations
ADT agreed to a $10 million settlement with Vivint after allegations that ADT agents misled nearly 1,000 customers into signing up for service.