Controversies
Controversies tied to this brand in public sources. A listing is not a finding of fault.
Back to profile5 entries
2020
Black Lives Matter order mix-up
Customers ordering Black Lives Matter posters reported receiving All Lives Matter posters as well. Vistaprint said an automated packaging process had combined two separate orders; the customers questioned that explanation in light of the earlier 2018 incident.
2019
Exposed customer database
A security researcher found an exposed database associated with Vistaprint. The database was taken offline after notification, and the company said customers in the United States, United Kingdom, and Ireland were affected.
2018
Anti-gay pamphlets shipped with wedding programs
A gay couple received anti-gay religious pamphlets instead of wedding programs. Vistaprint attributed the mix-up to a third-party shipping-label error, apologized, resolved the lawsuit, and made donations to LGBTQ organizations.
2011
UK Advertising Standards Authority pricing investigation
The ASA investigated complaints about pricing presentations on the UK website and in leaflets and upheld a complaint concerning a promotional offer.
2008
Paid rewards-program enrollment controversy
Consumers alleged that Vistaprint passed payment information to a Vertrue-affiliated rewards program and that customers were charged recurring membership fees without clear consent. Four class-action lawsuits were filed in August 2008.