争议事件

来源摘录

• The Australian Competition and Consumer Commission (ACCC) took Viagogo to court after the company falsely lead customers to believe it was an official seller rather than a resale marketplace by using the word “official” in its Google advertisements in 2017.

• The court also found that the resale service did not disclose its “extraordinarily high” fees, such as a 27.6 per cent booking fee which applied to most tickets in 2017, and deceptively lured customers in with a base ticket price that did not account for additional fees.

• Swiss-based ticket reseller Viagogo has been ordered to pay a penalty of $7 million by the Australian Federal Court for misleading Australian consumers “on an industrial scale”.

品牌回应

• 整改 — Viagogo

  In a statement, Viagogo said the platform had been "overhauled" since the court's initial decision.

来源摘录

• The court found Viagogo's use of phrases such as "only a few tickets left" was deceptive because they related to tickets available through its own website — not the overall availability of tickets to an event.

• Justice Stephen Burley on Friday ordered Viagogo to pay a penalty of $7 million, saying some of the misrepresentations were "on an industrial scale".

• The court found the website had drawn customers in with a headline price but did not disclose additional fees sufficiently.

来源摘录

• The Competition and Markets Authority (CMA) has launched an investigation into Viagogo’s $4bn (£3.2bn) purchase of ticket resale website StubHub

• The competition regulator has now launched a full investigation which will last until 11 June. At that point, it could ask the companies to allay competition concerns, potentially by selling parts of their UK operation.