Controversies
Controversies tied to this brand in public sources. A listing is not a finding of fault.
Back to profile2 entries
2015
Unlimited-data advertising case
The Federal Trade Commission alleged that TracFone and related brands throttled or terminated data access after customers reached a usage limit despite unlimited-plan marketing. The matter resulted in $40 million in consumer refunds.
2007
Roaming charges and handset-repair settlement
A class-action case alleged that TracFone charged extra prepaid units for calls made within customers' home calling areas and declined to extend service during handset repairs. The settlement provided customers with additional airtime.