Vail Resorts controversies
Controversies tied to this brand in public sources. A listing is not a finding of fault.
Back to profile3 entries
2024
Park City ski-patrol labor dispute
A two-week strike by Park City ski patrollers during the Christmas holiday period disrupted mountain operations. The dispute centered on compensation and working conditions and ended with higher wages, followed by agreements at Keystone and Crested Butte.
2022
Vail Resorts faces customer and employee backlash
Public backlash
Vail Resorts faced growing complaints and public backlash from skiers, snowboarders, and employees over resort operations, staffing shortages, and labor practices. The article reports petitions and complaints, including allegations about pay and working conditions. CEO Kirsten Lynch said the company was listening, apologized for the season's challenges, and said it was working to improve.
Company response
Apology — Vail Resorts
we are very aware of, and sincerely apologize for, the challenges this season
Remediation — Vail Resorts
we are working to constantly improve
Source excerpt
Several Vail Resorts properties across the country are facing backlash from skiers and snowboarders, many of them longtime customers.
Vail Resorts has faced a cacophony of complaints on social media and in national news stories from outlets such as the Wall Street Journal, alleging everything from long lift lines to unplowed parking lots, limited terrain and frustrated, overworked employees.
we are very aware of, and sincerely apologize for, the challenges this season; and that we are working to constantly improve.
Community criticism of resort consolidation
Residents and local officials in several resort communities have criticized Vail Resorts over pass pricing, housing affordability, traffic, parking, visitor behavior, infrastructure costs and the perceived effects of corporate ownership on local access.