USAA controversies
Controversies tied to this brand in public sources. A listing is not a finding of fault.
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2026
Washington fines USAA $140,000 over auto-claims handling
Fine or penalty
Washington Insurance Commissioner Patty Kuderer fined USAA $140,000 for unfair or deceptive acts in handling auto claims. USAA confirmed 19 potential violations identified in the investigation. The company later paid 158 additional claims a combined $88,241 to cover omitted taxes and fees.
Company response
Remediation — USAA
The company ultimately paid 158 additional claims a combined $88,241 to cover the taxes and fees that had been left out.
Source excerpt
USAA confirmed 19 of them.
The company ultimately paid 158 additional claims a combined $88,241 to cover the taxes and fees that had been left out.
2020
USAA sues PNC over mobile deposit technology
Lawsuit filed
USAA filed a lawsuit against PNC over its use of mobile deposit capture technology. USAA says it owns the primary patents on the technology.
Stated objective. null
Source excerpt
USAA has filed a lawsuit against PNC Financial Services Group tied to its use of mobile deposit capture technology.
It says it owns the primary patents on such technology.