Controversies
Controversies tied to this brand in public sources. A listing is not a finding of fault.
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2017
Passenger removal incident
A passenger was forcibly removed from a United Express flight after the airline sought seats for repositioning crew. Video of the removal circulated widely, producing international criticism of United's overbooking practices, customer treatment and initial communications. The incident led to policy and procedural changes concerning involuntary denial of boarding and employee travel.