Uber Eats controversies
Controversies tied to this brand in public sources. A listing is not a finding of fault.
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2024
Courier protest over pay
UK couriers organized a work stoppage seeking a minimum payment per order. The action highlighted continuing disputes over delivery-worker compensation and the economic terms of platform work.
2024
Facial-recognition account-access controversy
A Black courier received an undisclosed payout after alleging that Uber’s automated facial-recognition verification blocked access to the platform and was followed by account deletion. The incident prompted criticism of algorithmic identity checks and their potential discriminatory effects.
2021
Italian prosecutors fine food delivery platforms over courier employment and safety rules
Fine or penalty
Italian prosecutors fined Uber Eats, Glovo, Just Eat and Deliveroo a total of about €733 million over labour safety issues and said the platforms must offer non-permanent contracts with fixed pay to couriers in Italy. The companies were also given 90 days to comply with requests concerning social security, insurance and protective equipment.
Company response
Clarification — Uber
Over the past months, we have put in place a landmark framework for stronger protections and more benefits for independent couriers in Italy, while working hard to set new standards for health and safety protection
Source excerpt
Companies were given 90 days to comply with the requests.
The more than 60,000 couriers who worked for Uber Eats, Glovo, Just Eat and Deliveroo in Italy during 2017-2020 must be offered non-permanent contracts with fixed pay, the Milan prosecutors' office said in a statement.
They were also ordered to pay fines totalling some 733 million euros ($900 million) to settle the labour safety issues with Italian authorities, a sum that could rise based on their other infractions.
2020
Alleged anticompetitive restaurant pricing practices
A New York lawsuit against Uber Eats and other delivery platforms alleged that contractual price-parity provisions and high commissions harmed restaurants and raised costs for consumers. The allegations concerned potential monopolistic conduct and were disputed through litigation.