Tyler Technologies controversies
Controversies tied to this brand in public sources. A listing is not a finding of fault.
Back to profile7 entries
2021
Lubbock County court-system rollout criticism
Reports described difficulties after Lubbock County, Texas, moved court records to Tyler software. A trial attorney characterized the rollout as seriously unsuccessful, while other reporting cited similar problems in multiple jurisdictions.
2021
Employee overtime-pay settlement
Tyler Technologies paid $3 million to resolve a federal class action alleging that certain employees were required to work overtime without receiving compensation for those hours.
2020
Wichita Falls Odyssey implementation complaints
The Wichita Falls District Clerk said in December 2020 that problems associated with the Odyssey Case Manager implementation remained unresolved approximately a year and a half after deployment.
2020
Tyler Technologies discloses ransomware attack
Issue disclosure
Tyler Technologies disclosed that its internal IT system was hit by a ransomware attack. In response, the company shut down its website and access to external IT systems. According to the company, the incident had not affected software hosted for clients. The disclosure described the attack on internal systems and the resulting shutdowns, while stating that client-hosted software was unaffected.
Tyler Technologies said its internal IT system was hit by a ransomware attack and that it shut down its website and access to external IT systems. The company said the incident had not affected software hosted for clients.
Company response
Investigation — Tyler Technologies
an investigation is underway
Remediation — Tyler Technologies
has begun working to restore affected equipment
Source excerpt
Tyler Technologies Inc. (NYSE: TYL), a Texas-based government software provider with a major presence in Maine, said Thursday afternoon the company’s internal information technology system was the victim of a ransomware attack and that the Tyler website and access to external IT systems have been shut down.
The hack has not affected software Tyler hosts for clients and an investigation is underway, the company said in a statement posted on the site, which otherwise was idled.
2016
Alameda County arrest and detention allegations
Public defenders in Alameda County, California, reported that dozens of people were allegedly wrongfully arrested or jailed after the county changed to Odyssey Case Manager.
2016
Washington County contract and property-complaint dispute
Washington County, Pennsylvania, reportedly paid additional contract-related amounts, including payments for Tyler personnel who testified as expert witnesses in proceedings involving property-owner complaints.
2014
Marion County wrongful-jailing litigation
People in Marion County, Indiana, brought claims alleging wrongful jailing connected with problems involving the company’s justice-management software.