Tuhu controversies
Controversies tied to this brand in public sources. A listing is not a finding of fault.
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2024
Store penalized and suspended for promising original parts but involving original-quality parts
In January 2024, a China Media Group investigation examined consumer reports that Tuhu stores promised original parts during repairs while the actual parts and order information did not match. The brand provided procurement chain materials, penalized two stores and technicians, suspended them for rectification, and issued a nationwide notice. The entry concerns after-sales service and parts disclosure issues at the stores involved.
2023
Oil leak dispute after maintenance; brand settles compensation with car owner
In 2023, a car owner complained that after maintenance at a Tuhu store, the vehicle's fuel system was damaged and oil leaked; testing still did not determine the exact cause of the connector damage. Tuhu eventually reached a compensation settlement with the customer. This entry preserves the factual dispute; compensation does not mean that every technical causal link has been established by a court.