Controversies
Controversies tied to this brand in public sources. A listing is not a finding of fault.
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2011
Blue Gem lawsuit
Rival company Blue Gem filed a California lawsuit against Trusteer in March 2011. Trusteer characterized the accusations as baseless.
2011
Rapport protection bypass demonstration
A presentation at 44con demonstrated a method for bypassing Rapport's keylogger protection. Trusteer said the issue was subsequently fixed and that additional defensive technologies remained active.
Consumer complaints about Rapport performance and compatibility
Users reported slowdowns, high resource consumption, browser crashes, conflicts with other security tools, system instability, and uninstall difficulties. Which? described Rapport as legitimate but questioned whether its benefits outweighed these problems for affected users.