Tripadvisor controversies
Controversies tied to this brand in public sources. A listing is not a finding of fault.
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2021
Offensive review concerning Auschwitz-Birkenau removed after backlash
Tripadvisor initially said an offensive review about Auschwitz-Birkenau complied with its guidelines, but later removed it following public criticism.
2021
Father sues Tripadvisor and HolidayLettings over fatal Malibu fire
Lawsuit filed
Brad Schneider filed a negligence suit against Tripadvisor and its subsidiary HolidayLettings.co.uk, alleging that they failed to disclose information about whether the leased property had been vetted and thereby misrepresented or concealed facts about its safety. These are allegations stated in the suit.
Source excerpt
Tripadvisor and HolidayLettings “failed to disclose any information relating to whether they vetted the ... property, thereby misrepresenting and/or concealing material facts and perpetuating an illusion that the property was safe, and inducing rental of the property which led to the decedent's death,'' the suit states.
Brad Schneider, the father of the late Grant Schneider, brought the negligence suit Thursday in Los Angeles Superior Court against the two companies and Erin Hughes, the landlord of the Rambla Pacifico Street property where the Jan. 17 fire occurred.
2019
TripAdvisor and Viator sued over camel-tour injury
Lawsuit filed
Breanne Ayala filed a lawsuit against TripAdvisor and its subsidiary Viator in Norfolk Superior Court, accusing the companies of negligence and breach of contract. According to the suit, the companies failed to ensure that a camel-tour operator in Morocco was operating safely. The filing was reported in late December 2019.
Breanne Ayala sued TripAdvisor and its subsidiary Viator, accusing them of negligence and breach of contract for allegedly failing to ensure that a camel-tour operator in Morocco was operating safely. The suit was filed in Norfolk Superior Court.
Source excerpt
The suit was filed in Norfolk Superior Court on Monday.
Breanne Ayala, 24, is accusing Massachusetts-based TripAdvisor and its subsidiary Viator of negligence and breach of contract for failing to ensure the camel tour company was operating safely, The Boston Globe reported on Friday, citing the lawsuit.
A woman is suing TripAdvisor after a runaway camel tossed her to the ground during a tour in Morocco.
2017
Criticism over sexual-assault review moderation
Two women said reviews warning about alleged sexual assaults at a Mexican resort were removed or not published. The episode intensified criticism of Tripadvisor’s moderation policies for safety-related complaints.
2017
Fake-review and phantom-restaurant demonstrations
Journalistic experiments demonstrated that fabricated reviews and a nonexistent restaurant could gain substantial visibility, highlighting weaknesses in listing and review verification even though Tripadvisor used fraud-detection systems.
2014
Italian antitrust fine over review-source representations
Italy’s antitrust authority fined Tripadvisor and its Italian arm over allegedly misleading claims concerning the sources of reviews and the reliability of information on the site.
2012
Airfare drip-pricing fine
The United States Department of Transportation fined Tripadvisor for displaying airfare prices without required taxes and fees in a sufficiently clear manner.
2011
Advertising Standards Authority review of trust claims
The UK Advertising Standards Authority found that Tripadvisor should not broadly imply that every review was genuine, honest, or written by a real traveler. The company was required to remove the “reviews you can trust” wording from its UK site.