Trainline controversies
Controversies tied to this brand in public sources. A listing is not a finding of fault.
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2026
Investigation into alleged drip pricing
The Competition and Markets Authority was reported to have opened an investigation into Trainline over alleged drip pricing. The available reference material does not state whether the allegations were substantiated or provide a final enforcement outcome.
2025
Criticism of AI customer-service assistant
Trainline's beta AI assistant attracted criticism after reports that it could provide incorrect information about ticketing and travel conditions. Such errors could potentially cause customers to incur penalties if they followed the advice. Trainline said the system was in beta testing, while the Rail Delivery Group emphasised the requirement for accurate and timely customer information.