Town Sports International Holdings controversies
Controversies tied to this brand in public sources. A listing is not a finding of fault.
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2025
Massachusetts restitution order
A Massachusetts court ordered Patrick Walsh to pay nearly $4 million in restitution to former Boston Sports Clubs customers who were charged membership fees in April 2020 while clubs were closed.
2020
COVID-19 closure billing controversy
After its gyms closed during the COVID-19 crisis, TSI continued charging some members. The practice prompted lawsuits, attorney-general demands, and widespread criticism before the company froze memberships and agreed to provide credits and refunds for certain charges.
2019
Alleged breach of consumer-protection settlement
The District of Columbia Attorney General filed a new lawsuit alleging that TSI had violated the terms of its 2016 settlement and again breached District consumer-protection requirements.
2019
New York membership-billing class action
A separate class action alleged that TSI ignored cancellation requests and continued collecting membership fees after accounts had been closed.
2016
District of Columbia membership-cancellation investigation
The District of Columbia Attorney General investigated alleged violations of consumer-protection laws concerning cancellation disclosures and billing. TSI settled in November 2016 and agreed to provide clearer cancellation information, stop misleading members about cancellation procedures, and stop billing members who had canceled.