Toledo Credit controversies
Controversies tied to this brand in public sources. A listing is not a finding of fault.
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2026
Consumer Protection BC fines debt collector Toledo Credit $34,000 for harassing and misleading borrowers
Fine or penalty
Consumer Protection BC (CPBC) imposed a $34,000 administrative penalty on Surrey-based debt collector Toledo Credit after finding that it harassed and provided false information to six customers while attempting to collect debts, including threatening messages referring to the RCMP, CRA and 'financial annihilation'. Toledo was also ordered to reimburse $3,000 to CPBC for inspection costs and to change its collection practices.
Company response
Remediation — Toledo Credit
It also has to change its collection practices.
Denial — Toledo Credit
Toledo told the agency it did not intend to harass or mislead debtors and that it did not instruct or authorize staff to harass them or communicate in an abusive or coercive manner.
Remediation — Toledo Credit
In response to the inspection, the company said it would appoint a dedicated collections manager and review its processes and escalation controls.
Source excerpt
Consumer Protection BC (CPBC) has imposed a heavy fine of $34,000 against a B.C.-based debt collector called Toledo Credit.
CPBC found that Toledo Credit harassed and provided false information to six customers when attempting to collect their debts.
On top of the $34,000 administrative penalty, Toledo also has to reimburse $3,000 to CPBC for inspection costs. It also has to change its collection practices.