Toast controversies
Controversies tied to this brand in public sources. A listing is not a finding of fault.
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2026
Iowa attorney general sues Toast over alleged deceptive practices
Lawsuit filed
In 2026, Iowa Attorney General Brenna Bird announced a lawsuit against Toast. The suit alleges that the company used false claims about hardware pricing and made it difficult for customers to cancel subscriptions, including through unexpected early termination fees. The allegations concern deceptive practices attributed to Toast in the announcement of the lawsuit.
Source excerpt
Bird claims the company has engaged in deceptive and fraudulent practices that hurt Iowa small business restaurants.
Iowa Attorney General Brenna Bird announced Thursday she is suing Toast, a popular restaurant management and software company, for allegedly engaging in unlawful practices.
The attorney general’s office claims Toast has used false claims to convince businesses to enroll in its subscription services.
2026
San Francisco and other authorities sue Toast over alleged fees and contracts
Lawsuit filed
San Francisco's city attorney, the Federal Trade Commission, Los Angeles County Counsel, and attorneys general from seven states sued Toast Inc. The lawsuit alleges that Toast charged businesses undisclosed fees, enrolled them in unwanted services, and made subscriptions difficult and costly to cancel. The article says the allegations have not yet been established as fact.
San Francisco’s city attorney, the Federal Trade Commission, Los Angeles County Counsel, and attorneys general from seven states sued Toast Inc. The lawsuit alleges that Toast charged businesses undisclosed fees, enrolled them in unwanted services, and made subscriptions difficult and costly to cancel. The article says the allegations have not yet been established as fact.
Source excerpt
San Francisco City Attorney has joined the Federal Trade Commission, Los Angeles County Counsel, and attorneys general from seven states in David Chiu and affiliated companies, alleging the restaurant technology provider has charged businesses undisclosed fees, enrolled them in unwanted services, and made it prohibitively expensive to cancel subscriptions.suing Toast Inc
The lawsuit alleges violations of the FTC Act, the Restore Online Shoppers' Confidence Act, and related state laws. The case will be decided by the court, and the allegations have not yet been established as fact.
Toast also allegedly charged restaurant patrons an additional 99 cents on certain online orders exceeding $10 between September 2021 and July 2023. The money went directly to Toast, rather than the restaurants, and the complaint says neither businesses nor customers adequately consented to the charges.