Thomas Cook Group controversies
Controversies tied to this brand in public sources. A listing is not a finding of fault.
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2018
Deaths and illness at Hurghada hotel
A British couple died while staying at the Steigenberger Aqua Magic resort in Hurghada. Egyptian authorities attributed the deaths to a heart attack and shock, while the couple's daughter raised concerns about the hotel's air-conditioning system. Thomas Cook evacuated roughly 300 guests after other holidaymakers reported illness.
2015
Corfu carbon-monoxide deaths and inquest findings
Christianne and Robert Shepherd died from carbon-monoxide poisoning at a Corfu hotel in 2006 during a Thomas Cook-booked holiday. Thomas Cook employees were acquitted in a Greek criminal case and the company was cleared there, but a 2015 UK inquest concluded that the deaths constituted unlawful killing and that the group had breached its duty of care. Subsequent criticism also focused on the company's handling of a donation to UNICEF connected with compensation received from the hotel owners.