The RealReal controversies
Controversies tied to this brand in public sources. A listing is not a finding of fault.
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2021
Further reporting on alleged counterfeit Dior sneakers
Media reporting described a customer’s allegedly counterfeit Dior sneakers. The RealReal refunded the customer and said it had a rigorous authentication system incorporating artificial intelligence.
2020
Investor class action over authentication disclosures
A class action alleged that the company made misleading statements to investors regarding authenticator training, quotas, and the risk of counterfeit or mislabeled items.
2019
Media reports of alleged counterfeit goods
Forbes reporting described a purportedly counterfeit Christian Dior bag purchased through the platform and raised questions about how authentication work was performed at scale.
2018
Chanel counterfeit and affiliation lawsuit
Chanel alleged that The RealReal offered counterfeit Chanel merchandise and misled consumers about a possible affiliation between the companies.