The People's Operator controversies
Controversies tied to this brand in public sources. A listing is not a finding of fault.
Back to profile3 entries
2016
3G-to-4G migration service failure
A large number of customers reportedly lost service or waited weeks during TPO's network migration. Complaints focused on unanswered calls, ignored messages, and inadequate support, causing substantial reputational damage.
2016
Charitable-distribution transparency concerns
Company filings indicated that less than the advertised 10 percent of relevant customer spending was distributed to nominated causes in some periods, partly because of a minimum payment threshold.
2013
Criticism over Unite communications during the Grangemouth dispute
Reporting alleged that a Unite arrangement with TPO enabled free calls and texts for strike-committee members during an industrial dispute at the Grangemouth refinery. Andrew Rosenfeld denied that TPO had assisted intimidation or improper tactics.