争议事件
以下收录公开来源中与该品牌相关的争议事件。列出一条并不表示过错已经证实。
返回词条共 8 条
2026
泰晤士水务就14.5万英镑客户扣款错误致歉
问题披露
由于水表读数错误引发的人为失误，泰晤士水务从伦敦北部一名客户的银行账户扣款145,562英镑；客户于2026年10月1日（星期四）上午发现该扣款，家人称账户大幅透支且当天到期的账单无法支付。款项随后退回账户，泰晤士水务无条件道歉，提供善意补偿，并表示正在流程中引入额外检查以防再次发生。
品牌回应
道歉 — Thames Water
We can confirm the money has been returned to Mr Bainbridge's bank account and we have spoken to him today to say sorry.
退款或补偿 — Thames Water
The company confirmed to BBC News that it had returned the money to Adam's account and had apologised to him personally.
退款或补偿 — Thames Water
We have also offered Mr Bainbridge a gesture of goodwill and are continuing to work with him to ensure the matter is fully resolved.
整改 — Thames Water
We are introducing additional checks to our processes to prevent this from happening again.
来源摘录
Adam Bainbridge, a teacher from north London, discovered while routinely checking his accounts on Thursday morning that Thames had debited £145,562 from his bank account.
We apologise unreservedly to Mr Bainbridge and his family. This was the result of human error originating from an incorrect meter reading.
Thames Water has apologised to a customer after trying to take £145,000 from his bank account due to a meter reading error by the company.
2024
2023
2021
泰晤士水务因伦敦不安全道路施工被罚款
罚款或处罚
伦敦交通局成功起诉泰晤士水务，后者因在伦敦南部进行不安全的道路施工被罚款10万英镑。
品牌回应
道歉 — Thames Water
A Thames Water spokeswoman said: âWe recognise we did not meet the high standards we and our customers expect on these occasions and weâre sorry for the inconvenience this caused.
来源摘录
TfL successfully prosecuted the company in connection with incidents on Purley Way, Croydon, Eltham Road, Greenwich, and West Hill, Wandsworth, in October and November 2019.Â
Thames Water has been fined £100,000 for carrying out unsafe street works which forced pedestrians into the road and "could have caused a head-on collision" in south London.Â
2021
Quattro Plant因非法使用消防栓取水被判支付7,502英镑
罚款或处罚
Quattro Plant Ltd因工人被发现使用非法立管从Winnersh和Croydon的Thames Water消防栓取水，被判支付7,502英镑。该公司董事承认违反水务行业及供水相关法规。
来源摘录
Appearing at Reading Magistrates Court on March 19, director Adam Richardson pleaded to offences under the Water Industry Act 1991 and the Water Supply and Fitting Regulations 1999.
The company, which was fined more than £8,000 in 2019 for seven similar offences, was ordered to pay £7,502.
A PLANT hire company has been ordered to pay £7,500 after illegally tapping into Thames Water hydrants in London and Berkshire for the second time in two years.
2021
Thames Water因污水污染被罚款230万英镑
罚款或处罚
艾尔斯伯里刑事法院因Thames Water在没有环境许可证的情况下向Fawley Court Ditch和Fawley Court Stream排放部分处理污水，判处罚款230万英镑。Thames Water对该罪名认罪；法院称，未处理污水处理厂故障使污染事件可以预见。
来源摘录
Thames Water pleaded guilty to one count of causing a discharge of partially-treated effluent into Fawley Court Ditch and Fawley Court Stream without an environmental permit between 21 and 24 April 2016.
The UK's largest water company has apologised after it was fined £2.3m for polluting a stream with sewage that killed more than 1,000 fish.
2019
泰晤士水务因道路工程被罚款
罚款或处罚
泰晤士水务因厄尔斯菲尔德持续时间较长且管理不善的道路工程造成交通受阻，被勒令支付逾2,500英镑的罚款及法律费用。
来源摘录
Thames Water has been ordered to pay more than £2,500 in fines and legal costs after a set of prolonged and poorly managed roadworks in Earlsfield caused transport disruption in the area.
THAMES Water has been given a fine worth more than £2 million following a pollution incident in Oxfordshire.
We also apologise for the time it took to rectify the issues when we were informed of them.
2017