Tencent Video controversies
Controversies tied to this brand in public sources. A listing is not a finding of fault.
Back to profile5 entries
2021
Advance on-demand per-episode unlocking rule questioned by consumer council and adjusted
In September 2021, Tencent Video's rule that advance on-demand episodes must be unlocked sequentially, episode by episode, sparked user dissatisfaction and attention from the Shanghai Consumer Council. The platform issued a statement saying it would adjust the rule and support users in selecting episodes to unlock. This entry concerns a consumer purchasing choice and membership service dispute and is recorded separately from the 2020 membership contract lawsuit.
2021
Tencent Video criticized over sequential episode unlocking
Issue disclosure
In September 2021, the Shanghai Consumer Council commented on Tencent Video's advance viewing arrangement for the series The Knockout. The council said the platform's requirement that viewers unlock episodes in sequence was suspected of bundled sales and disregarded consumers' right to choose. The statement framed the sequential unlocking rule as a consumer-protection concern rather than a technical matter, questioning whether the arrangement improperly tied the purchase of one episode to others. The council's remarks were reported in Chinese financial media.
The Shanghai Consumer Council said Tencent Video's requirement that viewers unlock episodes in sequence for advance viewing of The Knockout was suspected of bundled sales and disregarded consumers' right to choose.
Source excerpt
腾讯视频在《扫黑风暴》的超前点播中，规定必须按顺序解锁剧集。消保委认为，此举涉嫌捆绑销售，是对消费者选择权的漠视。
2020
Advance on-demand lawsuit rules some clauses invalid, contract changes ineffective
In 2020, the Shenzhen Nanshan Court heard a lawsuit over Tencent Video's advance on-demand service and found that some membership agreement clauses were invalid and that changes without consent were ineffective against the plaintiff, ordered Tencent to compensate the plaintiff 1,500 yuan for notarization losses, and did not support the fraud allegations and other claims. This entry concerns a specific membership contract dispute.
2019
Lawyer sues iQIYI and Tencent Video over early access payments
Lawsuit filed
A lawyer sued iQIYI and Tencent Video seeking confirmation that portions of their standard terms related to paid early access to the series Joy of Life were invalid. The article also reports that users objected to the platforms' early-access payment offering.
Source excerpt
对此，网友反对的声音一度冲上热搜。
律师起诉确认“格式条款”部分内容无效
近日，腾讯视频和爱奇艺因《庆余年》超前点播付费一事引发争议，目前，已经有律师针对此事起诉爱奇艺和腾讯视频。
2019
Tencent Video responds to criticism of early-access charges
Company response
At an industry event, Tencent Video editor-in-chief Wang Juan said the service had not been sufficiently considerate of members’ notification and consumption concerns in its early-access offering, and said it would further improve the member service experience.
Stated objective. Tencent Video said it would further improve the member service experience.
Company response
Clarification — 腾讯视频
（腾讯视频）对会员的告知、对他们的消费心理不够体贴，这是我们的bug，是我们做得不好的地方。
Remediation — 腾讯视频
未来腾讯视频将进一步优化并提升会员的服务体验，给大家带来更多优质的内容与贴心的服务。
Source excerpt
王娟强调，未来腾讯视频将进一步优化并提升会员的服务体验，给大家带来更多优质的内容与贴心的服务。
近日，腾讯视频和爱奇艺因网剧《庆余年》超前点播一事备受争议，甚至还被人民日报点名批评。
据新浪科技报道，在三声2019第四届中国新文娱·新消费年度峰会上，王娟表示“（腾讯视频）对会员的告知、对他们的消费心理不够体贴，这是我们的bug，是我们做得不好的地方。”