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Tencent Cloud controversies

Controversies tied to this brand in public sources. A listing is not a finding of fault.

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  1. 2020

    Tencent Cloud responds to Weimob service disruption

    Company response

    After a Weimob operations incident, Tencent Cloud stated that its technical team was working with Weimob to develop a repair plan and would do its best to help reduce losses. Weimob said that following its service failure, its production environment and data had suffered severe damage. Weimob attributed the damage to a malicious act by an employee, who had been detained by police. The incident and the responses from both companies drew attention to the disruption of Weimob's services and the efforts to address the damage.

    After Weimob's operations incident, Tencent Cloud said its technical team was working with Weimob to develop a repair plan and would do its best to help reduce losses. Weimob said its production environment and data had suffered severe damage after its services failed; it attributed the damage to a malicious act by an employee, whom police had detained.

    Stated objective. Help Weimob reduce losses.

    Company response

    • Remediation — Tencent Cloud

      工程师们正在日夜赶工，我们将尽最大努力协助微盟降低损失。

    Source excerpt

    • 发现大面积服务集群无法响应，生产环境及数据遭受严重破坏。
    • 工程师们正在日夜赶工，我们将尽最大努力协助微盟降低损失。
    • 针对微盟“删库跑路”事故，腾讯云回应称，微盟运维事故发生后，腾讯云的技术团队已经在第一时间与微盟对齐，研究制定修复方案。
    Source

  2. 2018

    Client Qianyan CNC platform data loss sparks compensation dispute

    In July 2018, data was lost on Tencent Cloud customer Qianyan CNC's platform; in August, Tencent Cloud apologized for the impact on the customer's business and published a technical review. The customer claimed that the lost data was worth nearly 10 million yuan; this amount is the customer's loss claim, not a court-determined compensation amount.

    Source

  3. Global market position and competitive pressure

    Source