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TCF Bank controversies

Controversies tied to this brand in public sources. A listing is not a finding of fault.

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  1. 2020

    Racial-discrimination lawsuit over handling of customer checks

    In January 2020, a TCF branch in Livonia, Michigan, contacted police after an African-American customer attempted to deposit settlement checks connected to a racial-discrimination case. The checks were later understood to be legitimate, and the customer filed a lawsuit seeking damages. TCF apologized and said that police involvement had been inappropriate, while explaining that the branch used heightened procedures for large deposits and cash requests.

    Source

  2. 2020

    TCF Bank apologizes to customer after police call

    Company response

    TCF Bank apologized for calling police on Sauntore Thomas, a Black customer who was trying to deposit checks, and said local police should not have been involved. Thomas said he was discriminated against; the bank said it could not validate the checks.

    Company response

    • Apology — TCF Bank

      “We apologize for the experience Mr. Thomas had at our banking center. Local police should not have been involved," TCF said in a statement Thursday.

    • Apology — TCF Bank

      TCF Bank apologized to Thomas in a statement released Wednesday and admitted that the police should have never been called.

    Source excerpt

    • "I didn't deserve treatment like that," Thomas told the Free Press. "I'm a United States veteran. I have an honorable discharge from the Air Force. They discriminated against me because I'm black. None of this would have happened if I were white."
    • The bank suspected the checks were fraudulent and called police, triggering a race discrimination lawsuit against the bank on Wednesday by Sauntore Thomas, 44, of Detroit, who says he was humiliated after four officers showed up at the bank when he was trying to cash the checks.
    • “We apologize for the experience Mr. Thomas had at our banking center. Local police should not have been involved," TCF said in a statement Thursday. "We strongly condemn racism and discrimination of any kind.
    Source