Controversies

Guangzhou store burger complaint over undercooked meat; brand and store investigate and respond

In October 2024, a consumer said a Tastien burger in Guangzhou contained undercooked meat and posted a video. The store said it was investigating whether there was an operational error, insufficient oil temperature, and the source of the order, while the brand's customer service responded that it was not yet aware of the situation at that store. The cited report concerns the complaint and initial investigation and does not establish that the brand's food was substandard overall.