Talkspace controversies
Controversies tied to this brand in public sources. A listing is not a finding of fault.
Back to profile5 entries
2022
Securities class action
Investors alleged that Talkspace had misled shareholders before its SPAC merger by failing to disclose declining user numbers and overstating aspects of its accounts. The company later agreed to a settlement approved by a court in 2023.
2021
Leadership departures and investor scrutiny
Several senior executives resigned within weeks, with some departures connected by company disclosures to an off-site event. Shareholder-rights firms subsequently announced investigations into possible securities-law violations.
2020
Investigation into transcript access and app-store reviews
A New York Times investigation reported that employees reviewed therapy transcripts and alleged that staff were instructed to post artificial app-store reviews. The reporting also described an incident involving the disclosure of an employee's identity and therapy communications.
2018
Dispute with the Psychotherapy Action Network
The Psychotherapy Action Network raised concerns about Talkspace's product and business practices. After the American Psychological Association changed conference policies to bar Talkspace from exhibiting, Talkspace filed a defamation lawsuit against the organization. The lawsuit was dismissed in 2020.
2016
Criticism of clinical and privacy practices
Reports and commentary criticized Talkspace over alleged weaknesses in psychological practices, provider qualifications, patient safety, and confidentiality.