Takashimaya controversies
Controversies tied to this brand in public sources. A listing is not a finding of fault.
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2023
Takashimaya apologized after Christmas strawberry cakes arrived damaged
Takashimaya acknowledged complaints concerning frozen Christmas strawberry shortcakes sold through its online ordering operation. Numerous customers reported that cakes arrived collapsed or damaged after delivery, prompting an apology and customer-response measures. The incident highlighted the operational difficulty of shipping delicate premium food products during a peak seasonal period.
2023
Christmas strawberry cake delivery failure
Customers who ordered Takashimaya's online Christmas strawberry cakes reported that many arrived collapsed or otherwise damaged. The company apologized and addressed affected customers. The episode became a widely reported quality-control and logistics issue because the product was sold as a premium seasonal item and delivered during a high-volume period.